RAJVINDER UPPAL
Brampton,ON
Overview
25
25
years of professional experience
Work History
Customer Service Representative
NOBEL STAR TRANSPORT INC
06.2018 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Winners & HomeSense
04.2005 - 01.2009
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier
Tim Hortons
06.1999 - 01.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
BROCKHURSET SECANDERY SCHOOL
Kamloops, BC06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
NOBEL STAR TRANSPORT INC
06.2018 - 04.2024
Team Leader
Winners & HomeSense
04.2005 - 01.2009
Cashier
Tim Hortons
06.1999 - 01.2001
High School Diploma -
BROCKHURSET SECANDERY SCHOOL