Overview
Work History
Education
Skills
Languages
Timeline
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RAJVINDER UPPAL

Brampton,ON

Overview

25
25
years of professional experience

Work History

Customer Service Representative

NOBEL STAR TRANSPORT INC
06.2018 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Team Leader

Winners & HomeSense
04.2005 - 01.2009
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Cashier

Tim Hortons
06.1999 - 01.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

BROCKHURSET SECANDERY SCHOOL
Kamloops, BC
06.2001

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Customer Service Representative

NOBEL STAR TRANSPORT INC
06.2018 - 04.2024

Team Leader

Winners & HomeSense
04.2005 - 01.2009

Cashier

Tim Hortons
06.1999 - 01.2001

High School Diploma -

BROCKHURSET SECANDERY SCHOOL

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RAJVINDER UPPAL