Rajvinder Kaur
Woodstock,ON
Summary
Dynamic professional with a proven track record at Gagan Hair Salon, excelling in customer service and appointment scheduling. Adept at enhancing client satisfaction through effective communication and creative social media promotion. Recognized for maintaining a clean environment and improving operational efficiency, ensuring a welcoming atmosphere for all patrons.
Overview
9
9
years of professional experience
Work History
Hair Salon Assistant / Receptionist
Gagan Hair Salon
Brampton, ON
08.2021 - Current
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Warehouse Worker
Amazon
Bolton, ON
10.2019 - 06.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing upto 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Manager
Wild Wing Restaurant
Bolton, ON
08.2016 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Post -Graduation Diploma - Nursing Leadership And Management
Seneca College of Applied Arts And Technology
North York, None05.2017
Post -Grad Diploma - Nursing
Niagara College
Welland, None05.2016
Bachelor Of Science In Nursing - Nursing
Baba Farid University Of Health & Sciences
India10.2013
Skills
- Excellent customer service
- Appointment scheduling
- Social media promotion
- Workstation organization
- Client consultation
- Health and safety regulations
- Sales and upselling
- Daily schedule creation
- Clear communication
- Payment processing
- Creativity and originality
- Adaptable to changing client needs
- Decision-making
- Customer consultation
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Hair Salon Assistant / Receptionist
Gagan Hair Salon
08.2021 - Current
Warehouse Worker
Amazon
10.2019 - 06.2021
Manager
Wild Wing Restaurant
08.2016 - 12.2019
Post -Graduation Diploma - Nursing Leadership And Management
Seneca College of Applied Arts And Technology
Post -Grad Diploma - Nursing
Niagara College
Bachelor Of Science In Nursing - Nursing
Baba Farid University Of Health & Sciences