Rajvinder Dhesi
Summary
Dedicated and compassionate Registered Psychiatric Nurse (RPN) with progressive career history in management, contracting, business ownership, direct client care, ensure safe effective care and care coordination in fast-paced environments. Proven to remain calm under pressure and skillfully handle difficult scenarios and high-stress situations. Consistently developing strong relationships with patients, staff, leadership teams and families through empathetic and effective communication, respectful attitude and excellent customer service.
Overview
16
16
years of professional experience
Work History
Mental Health Substance Use Nurse - RPN
PHSA- Surrey Pretrial Service Center
12.2020 - Current
- Worked with clients whom are incarcerated and struggle with numerous challenges such as mental illness, drug addiction and major traumas
- Collaborating with Correctional Officers in supervisor roles and discussing plans of care with effective interventions
- Collaborating with psychiatrists 3 x a week and providing important feedback that may impact client care
- Being the sole Mental Health and Substance Use Nurse in the Center and being available for urgent concerns
- Working alongside clients who attempted suicide in their past, have thought about it recently or have attempted it while incarcerated and completing appropriate assessments and referrals
- Assisting in Code Blue incidents and often taking charge
- Being part of discussions and providing quality feedback on topics such as Segregation Reform
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Developed individualized care plans tailored to diverse patient populations with varied medical conditions.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Director of Resident Services
The Gateway Assisted Living For Seniors
06.2014 - 05.2020
- Enhanced resident satisfaction by implementing innovative programs and activities tailored to their interests and needs.
- Reduced staff turnover rates by providing comprehensive training, mentorship, and career development opportunities.
- Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
- Boosted occupancy rates by leading marketing initiatives targeting new residents and maintaining strong relationships with referral sources.
- Spearheaded quality improvement projects to optimize service delivery, resulting in increased overall resident satisfaction ratings.
- Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Maintained a strong relationship with Fraser Health our Funding Partners
- Understanding funded beds and contracts and clients costs
- Evaluated performance of team members regularly, providing constructive feedback to enable professional growth within their roles.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Promoted a culture of continuous learning among staff through ongoing education opportunities related to industry trends and best practices.
- Excelled in Covid 19 protocols, during my tenure at Gateway we had exceptional standards with no outbreaks between residents. We were considered an exemplary facility.
- Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
- Accepted clients with comorbidities and mental health challenges that were considered difficult to house and created safe plans of care with positive outcomes
- Streamlined communication between departments for more efficient coordination of resident care plans and services.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to policies or procedures.
- Fostered a diverse and inclusive environment, celebrating the unique backgrounds and experiences of all residents within the community.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
- Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
- Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
Persons With Disability Contractor
Community Living BC
02.2011 - 03.2015
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Collaborating with health care teams and reviewing client care plans and assisting in finding adequate housing with limited income and hiring outreach staff
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Mentored junior staff members in industry best practices, fostering a culture of continuous learning within the team.
- Ensured clients basic needs were met
- Ensured outreach staff received adequate support and resources to manage issues
- Managed day to day operations
- Worked with clients with IQ under 70 alongside experiencing comorbidities
- Taking time to understand the client's needs, expectations of the company and outreach staff.
Owner and Operator
RD Residential Services Mental Health Housing
01.2008 - 01.2015
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Housing hard to house clients
- Collaborated with Case Managers, health authorities and families to ensure safe housing for clients
- Harm Reduction philosophy
- Teaching Clients basic life skills and setting clients up with community resources
Education
Psychiatric Nursing Degree Completion - Nursing
MacEwan University
Edmonton, AB01.2025
Regional Diploma in Psychiatric Nursing - Nursing
Stenberg College
Surrey, BC09.2017
Certificate in Licensed Practical Nursing - Nursing
Sprott Shaw College
Surrey, BC09.2004
Skills
- Care Plan Implementation
- Medication and IV Administration
- Wound Management
- Medication Administration
- Direct Patient Care
- Patient Education
- Nursing Staff Leadership
- Effective Communication
- Time Management
- Patient Advocacy
- Conflict Resolution
- Ethical Decision-Making
- Community Health
Accomplishments
Recognition for introducing methadone policy into Assisted Living in collaboration with pharmacies
Numerous letter of recognition for my work as a Director and my housing programs
Offered leadership roles with health authorities due to outstanding work ethic and ability to think critically
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Mental Health Substance Use Nurse - RPN
PHSA- Surrey Pretrial Service Center
12.2020 - Current
Director of Resident Services
The Gateway Assisted Living For Seniors
06.2014 - 05.2020
Persons With Disability Contractor
Community Living BC
02.2011 - 03.2015
Owner and Operator
RD Residential Services Mental Health Housing
01.2008 - 01.2015
Psychiatric Nursing Degree Completion - Nursing
MacEwan University
Regional Diploma in Psychiatric Nursing - Nursing
Stenberg College
Certificate in Licensed Practical Nursing - Nursing
Sprott Shaw College
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