Rajvi Patel

• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
• Provided personalized tax advisory and preparation services to clients, ensuring compliance with federal and state regulations.
• Utilized tax software to prepare accurate tax returns and maximize clients' refunds or minimize tax liabilities.
• Assisted clients in resolving tax-related issues, responding to inquiries, and representing them in communications with tax authorities.

• Upheld the highest level of confidentiality when handling sensitive client information, maintaining a strong reputation for integrity and discretion.
• Kept informed on industry trends, attending professional development seminars to enhance skills as a Claim Service Representative continuously.
• Maintained detailed records of claim investigations, ensuring proper documentation and adherence to regulatory guidelines.
• Improved claim resolution times with thorough investigation and communication with involved parties.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

• Serve as a liaison between business stakeholders and IT teams, fostering strong relationships and communication channels.

• Communicate project status, risks, and issues to stakeholders in a clear and timely manner.

• Proactively identify opportunities for collaboration and improvement to drive business value and customer satisfaction.

• Plan and coordinate user acceptance testing activities, including test case creation, execution, and defect management.

• Collaborate with business users to validate system functionality against business requirements and expectations.

• Ensure that issues identified during UAT are addressed promptly and effectively to meet project timelines.