Rajveer Kaur Grewal
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Red Chilli Restaurant
09.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved Employee of Month 3x through efficiency and accuracy, 2nd highest sales rate for store rewards cards.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed relationships with 150 new clients and typically exceeded sales goals by 20%.
Warehouse Worker
Arrow Workforce Solutions
07.2021 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Cashier
Sanjhi Rasoi
08.2020 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved 20% higher accuracy rates than all other cashiers.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Warehouse Packer
Gap Inc. Distribution Center
06.2020 - 08.2020
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Picked and packed order items with 95% accuracy despite high speeds.
- Kept work areas neat, clean and free from debris.
Education
Associate of Applied Science - Computer Systems Technician Networking
St. Clair College of Applied Arts And Technology
Windsor, ON04.2021
High School Diploma -
Tagore Public School
Ludhiana, India 04.2019
Skills
- Transportation Solution Development
- Sales Report Generation
- Data Evaluation
- CRM Software
- Team Development
- Strong Analytical and Problem-Solving Skills
- Shipping and Receiving Understanding
- Store Maintenance
- Account Management
- Microsoft Windows
- Handheld Computer Device Software
- Senior Leadership Support
Certification
- Sales Essentials Certificate
Timeline
Customer Service Representative
Red Chilli Restaurant
09.2021 - 05.2023
Warehouse Worker
Arrow Workforce Solutions
07.2021 - 09.2021
Customer Service Cashier
Sanjhi Rasoi
08.2020 - 06.2021
Warehouse Packer
Gap Inc. Distribution Center
06.2020 - 08.2020
Associate of Applied Science - Computer Systems Technician Networking
St. Clair College of Applied Arts And Technology
High School Diploma -
Tagore Public School
- Sales Essentials Certificate
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