Rajveer Kaur
Surrey,Canada
Summary
Service-oriented professional with extensive experience in concierge roles, specializing in personalized guest services and front desk management. Demonstrates exceptional communication skills and a strong ability to resolve issues efficiently, enhancing overall guest satisfaction. Highly observant and capable of maintaining security protocols independently, with expertise in incident detection and reporting. Proficient in enforcement policies and knowledgeable about safety equipment and basic first aid procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Dhaliwal Banquet Hall
2024.05 - Current
- Managed staff schedules to ensure seamless events and maximize guest satisfaction.
- Addressed guest concerns promptly to uphold operational efficiency.
- Led menu planning meetings to align services with client requirements.
- Collaborated with various departments to meet organizational objectives and onboard new staff.
- Trained new employees on service standards and operational procedures.
- Resolved guest inquiries and concerns promptly to maintain satisfaction.
Security Attendant
University of Prince Edward Island
charlottetown, PEI
2022.02 - 2023.10
- Enforced security regulations, escorting non-compliant individuals from restricted areas.
- Provided excellent customer service to students, faculty, and visitors daily.
- Conducted surveillance throughout facility to identify suspicious behavior.
- checked the gates and entry and exit points regularly to protect the premises.
- Responded promptly to emergency calls to minimize risk and injury.
- Patrolled campus, managing building access and closures effectively.
Call Centre Representative
IO Solutions
2021.11 - 2023.07
- Resolved client queries through effective phone communication and problem-solving.
- Addressed technical issues and processed payments efficiently for customer accounts.
- Delivered comprehensive information regarding company policies and procedures to clients.
- Promoted products and introduced new lines while updating existing customer accounts.
- Managed high call volumes with professionalism, ensuring exceptional customer support.
- Handled escalated calls, resolving complex issues to maintain high client satisfaction rates.
AST Security Guard
Allied universal Ltd.
2021.02 - 2021.11
- Defused dangerous situations using effective problem-solving techniques.
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify security risks and maintain vigilance.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Documented incidents and prepared reports for management review and analysis.
- Deescalated volatile scenarios by applying conflict resolution strategies.
- Reported incidents and suspicious activities to client representatives and management.
- Responded to incidents swiftly, leveraging knowledge of emergency procedures.
Security Guard
Paragon Security
2020.09 - 2021.07
- Authorized and monitored access for employees and visitors to enhance security measures.
- Identified safety hazards and executed corrective actions to reduce risks.
- Managed access control systems, verifying credentials of personnel and visitors meticulously.
Concierge Security Guard
Pillar Security
2019.08 - 2020.01
- Secured entry areas following security breaches or alerts.
- Provided exceptional customer service to guests and clients at various facilities.
- Analyzed traveler behavior to identify potential security risks.
- Received parcels for residents and distributed packages efficiently.
Education
Emergency Medical Responder (EMR) - first Aid
Columbia Learning
Langley, BC05.2024
Business General - Business
Northern College
Toronto, ON08.2020
Some College (No Degree) - Advance Security Training
JIBC
Surrey, BCSkills
- Conflict management and resolution
- Organizational skills
- Leadership and team collaboration
- Event planning and management
- Customer service
- Safety compliance and emergency response
- Problem solving and training development
Certification
- Security Guard License
- Firearms (Restricted and Non-restricted)
- Class 4 Unrestricted driver's license
- First Aid and CPR C Training
Languages
4,4
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Supervisor
Dhaliwal Banquet Hall
2024.05 - Current
Security Attendant
University of Prince Edward Island
2022.02 - 2023.10
Call Centre Representative
IO Solutions
2021.11 - 2023.07
AST Security Guard
Allied universal Ltd.
2021.02 - 2021.11
Security Guard
Paragon Security
2020.09 - 2021.07
Concierge Security Guard
Pillar Security
2019.08 - 2020.01
Emergency Medical Responder (EMR) - first Aid
Columbia Learning
Business General - Business
Northern College
Some College (No Degree) - Advance Security Training
JIBC