Rajveer Kaur
Surrey,Canada
Summary
Supervisor with extensive experience in operations management and a proven track record in conflict management and strategic planning. Demonstrates a visionary approach to event execution and security protocols, leveraging analytical skills and innovative strategies to enhance customer relationships and drive business growth. Passionate about leading teams towards exceeding organizational goals through effective communication and strategic development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Dhaliwal Banquet Hall
05.2024 - Current
- Manage staff schedules, ensuring smooth events and enhancing guest satisfaction
- Address guest concerns swiftly, maintaining operational efficiency
- Lead menu planning meetings, aligning services with client needs
- Collaborate with other departments to achieve organizational goals and train new members.
Call Centre Representative
IO Solutions
11.2021 - 07.2023
- Take phone calls from clients and solve their queries
- Solve technical issues and take payments on their accounts
- Provide service about the company policies and procedures
- Sell the products and new lines to clients and add lines on the existing customers accounts
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Security Attendant
University of Prince Edward Island
02.2022 - 10.2023
- Enforced security regulations and escorted non-compliant individuals from restricted areas
- Surveillanced all areas within facility to identify suspicious behavior
- Respond to emergency calls and situations quickly to minimize risk and injury
- Patrol the campus and close and open buildings
AST Security Guard
G4S Secure Solutions (Canada) Ltd.
02.2021 - 11.2021
- Utilized problem-solving abilities to defuse dangerous situations efficiently and calmly
- Utilized conflict resolution strategies in order to deescalate volatile situations safely
- Observed and reported incidents or suspicious activity to client representatives or company management
- Applied knowledge of emergency procedures when responding to incidents quickly and effectively
Security Guard
Paragon Security
09.2020 - 07.2021
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Prevented unauthorized access by enforcing established security protocols
- Identified potential safety hazards and took corrective action to mitigate risks
Concierge Security Guard
Pillar Security
08.2019 - 01.2020
- Closed entry areas following security breaches or alerts
- Observed and analyzed behavior of travelers to identify potential security risk to building
- Receiving parcels for residents and distribution of packages
Education
Standard First Aid and CPR C And EMR training -
Columbia learning
05.2024
Business General - Business
Northern College
Toronto, ON08.2020
Skills
- Conflict Management
- Organizational Skills
- Leadership
- Customer Relationship
- Verbal and written communication
Certification
- Security Guard License
- Firearms (Restricted and Non-restricted)
- Class 5 driver license
Languages
English
Punjabi
Hindi
Timeline
Supervisor
Dhaliwal Banquet Hall
05.2024 - Current
Security Attendant
University of Prince Edward Island
02.2022 - 10.2023
Call Centre Representative
IO Solutions
11.2021 - 07.2023
AST Security Guard
G4S Secure Solutions (Canada) Ltd.
02.2021 - 11.2021
Security Guard
Paragon Security
09.2020 - 07.2021
Concierge Security Guard
Pillar Security
08.2019 - 01.2020
Standard First Aid and CPR C And EMR training -
Columbia learning
Business General - Business
Northern College
Similar Profiles
Yug PhogatYug Phogat
Server at Dhaliwal Banquet HallServer at Dhaliwal Banquet Hall
Jashandeep KaurJashandeep Kaur
Server at Dhaliwal Banquet HallServer at Dhaliwal Banquet Hall
Yash DahiyaYash Dahiya
Kitchen Helper at Dhaliwal Banquet HallKitchen Helper at Dhaliwal Banquet Hall