Rajveer Kaur
Abbotsford,BC
Summary
Proven leader with extensive experience at A&W Restaurants, adept in staff management and operations management. Excelled in employee training and customer satisfaction, significantly enhancing service quality and efficiency. Skilled in resolving conflicts with empathy, fostering a positive and productive workplace. Demonstrates a keen ability to maintain financial accuracy and uphold workplace safety, driving operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
A&w Restaurants
Chilliwack, BC
06.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Customer Service Representative
A&w Restaurants
Langley, BC
07.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Business Management - Business Management
Vancouver Community College
Vancouver, BC12.2019
Bachelor In Commerce - Accounting
DAV University
Punjab, India03.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Inventory control and record keeping
- Operations Management
- Schedule Management
- Sales and Upselling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Fundamentals of Insurance
Timeline
Shift Supervisor
A&w Restaurants
06.2020 - Current
Customer Service Representative
A&w Restaurants
07.2018 - 05.2020
Business Management - Business Management
Vancouver Community College
Bachelor In Commerce - Accounting
DAV University