Rajveer Kaur
Brampton,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations with excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Intrapac PPC
2021.05 - 2022.02
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Performed thorough inspections of incoming materials and outgoing products.
Sales Associate
Zara
2022.03 - 2022.12
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Full time security guard
Logixx security
2022.12 - 2023.03
- Greeted visitors and issued access badges and parking instructions
- Addressed intoxicated patrons or disruptive behavior to proactively de-escalate potential issues
- Drafted daily activity and incident reports supporting accurate record-keeping and loss prevention tracking
- Maintained updated knowledge of security processes and loss-prevention changes in access.
Security Dispatcher
Allied Universal Security Services
2023.04 - 2023.12
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Utilized mapping tools and GPS technology to enhance officer response times by ensuring accurate location information during dispatches.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Front Desk Receptionist
Thermo Fisher Scientific, Patheon
2024.01 - 2024.06
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues on time.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
High School Diploma - Business administrative - human resources
St. Lawrence college
Diploma - Event management
St. Clair college
08.2022
Graduation - Humanities and social science
IEC University
07.2021
Skills
- Good communication both written and oral.
- Capable of analyzing and problem-solving.
- Strong leadership and organizational skills along with the ability to work independently.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Cash Handling
- Customer Service
Certification
- Security license
- CPR and First Aid
- Use of force certification
- Driving license
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Front Desk Receptionist
Thermo Fisher Scientific, Patheon
2024.01 - 2024.06
Security Dispatcher
Allied Universal Security Services
2023.04 - 2023.12
Full time security guard
Logixx security
2022.12 - 2023.03
Sales Associate
Zara
2022.03 - 2022.12
Quality Control Technician
Intrapac PPC
2021.05 - 2022.02
High School Diploma - Business administrative - human resources
St. Lawrence college
Diploma - Event management
St. Clair college
Graduation - Humanities and social science
IEC University
- Security license
- CPR and First Aid
- Use of force certification
- Driving license
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