RAJVEER KAUR
EDMONTON,Canada
Summary
Proficient Team Member experienced in fast paced environment and reliable. Motivated and professional with friendly demeanor and hard-working nature. Seeking to drive defined corporate goals in a position that allows for further career advancement and exposure.
Overview
5
5
years of professional experience
Work History
Security Officer
Paladin Security
Edmonton, AB
12.2023 - Current
- Provide a high level of customer service in a challenging and dynamic environment
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitor site visitors, cameras, and alarm systems to ensure safety and access in accordance with the site policies and procedures
- Provided escorts for visitors as needed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- De-escalate crisis situations, provide support and liaise with emergency personnel, including; police, fire and paramedic resources
- Assisted with crowd control during large events held at the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provide first aid and medical response when required to any person(s)
- Utilize two-way radios and computer applications to communicate site activities.
Sales Associate
E & L Lighting Ltd
Edmonton, AB
11.2021 - 09.2023
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Collected payments and provided accurate change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
Front Attandent
Tim Hortons
Edmonton, AB
07.2019 - 06.2022
- Greeted customers, answered their questions and provided them with assistance.
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Take guest's orders and process the same quickly
- Interacted positively with guests and coworkers to build professional relationships.
- Ensured that all customer service standards were met or exceeded during each shift.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Kept up-to-date on menu items and specials offered throughout the day.
- Informed management of any safety hazards or customer complaints immediately.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Assisted other staff members in completing tasks as needed.
- Handled cash register transactions accurately while maintaining proper security measures.
Education
Post-Graduate in Project Management (IT) -
Canadore College
08.2018
Post-Graduate in Mobile Application Development -
Canadore College
01.2018
Master in Computer Application -
Gian Jyoti Institute of Management and Technology College
05.2013
Skills
- Operating Systems: Windows 10, 11
- Documentation: MS Office,
- Databases: MS SQL Server
- Testing Management: Jira
- Web Technologies: HTML, JavaScript
Special Knowledge
- Excellent communication skills, both written and verbal
- Strong observational and active listening skills
- Excellent customer service skills
- Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
- Positive attitude and willingness to learn
- Ability to work well with others in order to achieve collective goals
Timeline
Security Officer
Paladin Security
12.2023 - Current
Sales Associate
E & L Lighting Ltd
11.2021 - 09.2023
Front Attandent
Tim Hortons
07.2019 - 06.2022
Post-Graduate in Project Management (IT) -
Canadore College
Post-Graduate in Mobile Application Development -
Canadore College
Master in Computer Application -
Gian Jyoti Institute of Management and Technology College
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