Rajveer Ghuman
EDMONTON,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Snowdrop Immigration
05.2023 - Current
- Responded to 30-35 inquiries from customers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Help clients understand processing time and procedures of Government & Keep researching and sourcing for new updates and changes in all kinds of immigration streams including pilot plans of Government of Alberta and IRCC
- Keep office areas clean such as Fridge, microwave, and meeting area.
Administrative Assistant
Globalhire Placements
08.2022 - 04.2023
- Answered multi-line phone system, routing calls, on average managed over 20 customer calls per day.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Participate in monthly meeting with team to discuss and overcome workplace issues and insufficiency as representative
RESTAURANT SUPERVISOR
A&W
04.2020 - 04.2022
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised 7- 8 employee to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty..
- Maintained accurate records of sales, labor and other costs.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
Education
Diploma - Business Administration
NorQuest College
Edmonton, AB04.2022
Skills
- PeopleSoft HRMS
- Cash Deposit Preparation
- Staff Motivation & Business Planning
- Complex Problem-Solving
- Advanced Spreadsheets, MS Excel, ZOHO Mail, Monday, Use Collect & CRM Knowledge
- Phone Call Answering
- Data Entry Documentation
- Sorting, Labeling & Project Planning
- Employee Training & Risk Management
- Training and Development
- Administrative Support
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Snowdrop Immigration
05.2023 - Current
Administrative Assistant
Globalhire Placements
08.2022 - 04.2023
RESTAURANT SUPERVISOR
A&W
04.2020 - 04.2022
Diploma - Business Administration
NorQuest College
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