Rajveer Dosanjh
Burlington,Canada
Summary
Dynamic leader with proven expertise in vendor management and data analytics, honed at Loblaw Companies Ltd. and ArcelorMittal Dofasco. Excelled in driving product development and cross-functional leadership, achieving a 25% increase in loyalty redemption rates. Demonstrates exceptional strategic planning and prioritization, significantly enhancing customer engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager, Vendor Loyalty Enterprise Procurement – PC Optimum
Loblaw Companies Ltd.
Brampton, Canada
06.2024 - Current
- Managed strategic relationships with 100+ vendors, overseeing $20M+ in contracts, and optimized loyalty point redemptions for over 10M active users, increasing redemption rates by 25% year-over-year
- Led the commercialization of 10+ new promotional offers, leveraging customer data to boost customer engagement by 15% and increase revenue by 12% through tailored reward structures
- Spearheaded “test-and-learn” strategies, analyzing performance metrics and providing actionable insights that resulted in a 20% increase in customer participation in reward programs
- Drove the product lifecycle from ideation to execution for 3 key product offerings, ensuring alignment with Mastercard’s roadmap and achieving a 98% on-time project delivery rate
- Collaborated with cross-functional global teams to deliver localized solutions, contributing to a 10% increase in market penetration in Canada
- Proactively identified 4 major opportunities for product enhancements, presenting business cases that drove a 20% improvement in platform usability and a 15% increase in customer retention
- Manage cross-functional teams in PC Optimum contest execution, delivering measurable increases in redemption rates and vendor visibility
Assistant Product Manager, Vendor Loyalty Revenue Management – PC Optimum
Loblaw Companies Ltd.
Brampton, Canada
08.2022 - 05.2024
- Led the end-to-end execution of product management processes, collaborating with internal teams to improve offer creation, validation, and asset management, resulting in improved campaign efficiency and reduced customer complaints by 15%
- Led the integration of DocuSign for digital contract management, reducing administrative overhead by 20%, streamlining workflows and accelerating the contracting process
- Enhanced the customer experience through continuous improvement efforts, overseeing A/B testing and performance analysis to drive engagement with personalized offers and reward programs
- Provided insights into market trends, consumer behavior, and competitor activities, informing pricing, promotional strategies, and product enhancements
Account Manager – Supply Chain Operations and Inside Sales
ArcelorMittal Dofasco
Hamilton, Canada
04.2018 - 09.2021
- Managed supply chain operations and inventory forecasting for $400M+ worth of accounts, including high-profile clients like Toyota and Tesla, reducing lead times by 30% and improving delivery performance by 25%
- Drove a 40% increase in business volume by identifying and capturing new growth opportunities, automating workflows, and driving cross-functional collaboration
- Led strategic initiatives for process improvements, resulting in a 15% reduction in operational inefficiencies and enhancing customer satisfaction by 20%
- Analyzed customer data to inform product development strategies, contributing to the successful implementation of a predictive demand model that reduced stockouts by 18%
Team Lead / Inside Sales Coordinator
ArcelorMittal Dofasco
Hamilton, Canada
05.2017 - 09.2017
- Led a team of 12 Account Representatives, coaching on risk mitigation in production sequences related to scheduling, quality, and delivery
- Played a key role in achieving 100% KPI results for individual team members by identifying production challenges such as capacity constraints, finding solutions to problems by mobilizing resources and exploring alternative mill allocation methods
- Developed and tracked weekly target reporting, analyzed production metrics, and presented actionable insights with the goal of maximizing mill efficiency
Education
Master of Business Administration - Business Analytics and Operations
DeGroote School of Business, McMaster University
Burlington, ON06.2022
Honours Bachelor of Commerce - Economics
DeGroote School of Business, McMaster University
Hamilton, ON04.2018
Skills
- Vendor management
- Data analytics
- Product metrics analysis
- End to end feature delivery
- Strategic planning
- Cross functional leadership
- Prioritization and execution
- Product development
Timeline
Manager, Vendor Loyalty Enterprise Procurement – PC Optimum
Loblaw Companies Ltd.
06.2024 - Current
Assistant Product Manager, Vendor Loyalty Revenue Management – PC Optimum
Loblaw Companies Ltd.
08.2022 - 05.2024
Account Manager – Supply Chain Operations and Inside Sales
ArcelorMittal Dofasco
04.2018 - 09.2021
Team Lead / Inside Sales Coordinator
ArcelorMittal Dofasco
05.2017 - 09.2017
Master of Business Administration - Business Analytics and Operations
DeGroote School of Business, McMaster University
Honours Bachelor of Commerce - Economics
DeGroote School of Business, McMaster University
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