Rajveer Chahal
Calgary,Alberta
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Team player with exceptional listening and critical thinking skills.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
08.2021 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB05.2022
Certificate - Hospital Unit Clerk
Bow Valley College
Calgary, AB12.2020
Skills
- Workflow Management
- Complaint resolution
- Call Center Operations
- Customer Service
- MS Office expert
- Call Monitoring
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Manager
Walmart
08.2021 - Current
Diploma - Business Administration
Bow Valley College
Certificate - Hospital Unit Clerk
Bow Valley College
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