RAJVARINDER KAUR
Prince Albert,SK
Summary
Experienced and ethical Business Administration student with personable and dedicated customer service and retail experience. Proficient in managing controversial flow and diffusing difficult customer situations. Skilled at accurately documenting call details, preparing reports and arranging service.
Overview
6
6
years of professional experience
Work History
People Department Manager
McDonalds
Prince Albert, SK
10.2023 - Current
- Created onboarding materials for new hires including orientation packets, training materials, and job descriptions.
- Conducted exit interviews to determine reasons for employee turnover.
- Managed the performance review process for all employees in the People Department.
- Resolved conflicts between employees by providing mediation services and offering recommendations for resolution.
- Coordinated training sessions designed to improve customer service skills among department personnel.
- Monitored compliance with applicable labor laws related to wages, hours worked, overtime pay, meal breaks.
- Advised managers on best practices regarding disciplinary actions when needed.
- Reviewed payroll information prior to submission ensuring accuracy of payments made to employees.
- Maintained accurate records of all personnel transactions including hiring, terminations, promotions and transfers.
- Resolved customer complaints regarding sales and service.
Swing Manager
McDonald's
Melfort, SK
07.2020 - 09.2023
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Taught staff upselling techniques to meet revenue targets.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Cross-trained in every store role to maximize operational knowledge.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Managed and trained a team of 15+ employees in daily operations and customer service.
Customer Service Representative
Strathallen Property Management Inc.
Regina, SK
06.2019 - 07.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Crew Member
McDonald's
Regina, SK
04.2018 - 07.2019
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
Education
Business Administration
University of Regina
Regina, SK12.2019
Skills
- Staff development
- Sales Techniques
- Workforce Management
- Teambuilding
- First Aid/CPR
- Issue and conflict resolution
- Friendly, positive attitude
- Computer skills
- Multitasking
- Leadership skills
- Food Safe Certified
Timeline
People Department Manager
McDonalds
10.2023 - Current
Swing Manager
McDonald's
07.2020 - 09.2023
Customer Service Representative
Strathallen Property Management Inc.
06.2019 - 07.2020
Crew Member
McDonald's
04.2018 - 07.2019
Business Administration
University of Regina
Similar Profiles
March MiMarch Mi
Customer Service Cashier at McdonaldsCustomer Service Cashier at Mcdonalds
Chloe NesterChloe Nester
Crew Member at McDonaldsCrew Member at McDonalds
HANNAH FISCHERHANNAH FISCHER
Manager in Training at McDonaldsManager in Training at McDonalds
Alexis GarciaAlexis Garcia
Crew Member at McdonaldsCrew Member at Mcdonalds
Akira Bird-SewapAkira Bird-Sewap
Volunteer at Montreal Lake Cree NationVolunteer at Montreal Lake Cree Nation