Raju Stephen
Scarborough,ON
Summary
Proven leader and efficient Barista Shift Supervisor at Dajan, adept in staff management and barista training, ensuring high-quality customer service and operational excellence. Skilled in cash handling accuracy and fostering team collaboration, significantly enhancing customer satisfaction and workplace productivity. Demonstrated ability in maintaining cleanliness, optimizing workflow, and implementing effective staff coordination strategies.
Overview
12
12
years of professional experience
Work History
Barista Shift Supervisor
Dajan
Saudi Arabia
01.2019 - 04.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Packing, Shipping, and Receiving Assembler
KBR
Kuwait
01.2016 - 08.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
Burger Maker
Burger King
Kuwait
02.2008 - 12.2015
- Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
- Addressed customer inquiries regarding menu options, providing recommendations based on preferences or dietary restrictions when necessary.
- Supported inventory management by monitoring stock levels and promptly notifying supervisors of shortages or discrepancies.
- Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
Education
High School Diploma -
Pallithura Higher Secondary School
Kerala05.1996
Skills
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Drink preparation speed
- Cash Handling
- Supplies Purchasing
- Staff Management
- Kitchen staff coordination
Languages
English
Professional Working
Hind
Native or Bilingual
Arabic
Professional Working
Tamil
Professional Working
Timeline
Barista Shift Supervisor
Dajan
01.2019 - 04.2020
Packing, Shipping, and Receiving Assembler
KBR
01.2016 - 08.2019
Burger Maker
Burger King
02.2008 - 12.2015
High School Diploma -
Pallithura Higher Secondary School