RAJU DEBNATH
NABADWIP
Summary
Accomplished Supervisor of Restaurant Operations at Al-Sharqiya Hotel, adept in multi-unit management and fostering customer engagement. Excelled in reducing employee turnover and championing sustainability, demonstrating strong problem-solving and organization skills. Proven track record in enhancing operational efficiency and guest satisfaction across multiple high-profile establishments.
Overview
12
12
years of professional experience
Work History
Supervisor of Restaurant Operations
Al-Sharqiya Hotel
03.2018 - 03.2020
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Oversaw the successful opening of new restaurant locations from site selection to grand opening events, ensuring smooth transitions into profitable establishments.
- Championed sustainability initiatives within the organization, reducing waste and promoting eco-friendly practices throughout restaurant operations.
- Oversaw operations and reviewed performance measures of 2 locations of 3 restaurants.
Team Leader
Jan Burger Co.
07.2015 - 07.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Steward Team Leader
Vesper Guest House and Restaurant
05.2013 - 07.2015
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Senior Steward Member
Hotel Sea Shell ( A Group of SAVOURY)
03.2012 - 04.2013
- Coordinated dining services to ensure smooth operations in a high-paced environment.
- Maintained cleanliness and orderliness of dining areas, enhancing guest experiences.
- Improved service efficiency by effectively managing team schedules and tasks.
- Supported kitchen staff with timely delivery of orders, boosting overall service speed.
Stewarding Supervisor
Vanani Inc
09.2011 - 04.2012
- Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
- Implemented environmentally friendly practices throughout the stewarding department, promoting sustainability and reducing waste generation.
- Assisted with recruitment efforts including interviewing potential candidates leading to well-rounded staffing.
Senior Steward
Hotel Fort Mahodahi
11.2009 - 06.2011
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
Steward Supervisor
Hotel Plaza
08.2008 - 10.2009
- Ensured proper maintenance of equipment and facilities through regular inspections and prompt repair or replacement as needed.
- Managed scheduling for stewarding team members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Implemented staff training programs to ensure adherence to safety protocols and industry best practices.
- Collaborated with executive chef on menu planning, incorporating seasonal ingredients for fresh offerings that attracted repeat customers.
Education
Associate of Arts - Diploma in Hotel And Catering Management
Garia Ramkrishna Management Study Centre
Kolkata, INDIA05-2006
High School Diploma -
Senior Secondary Open Education
Delhi, INDIA03-2004
Skills
- Multi-unit management
- Brand standards
- Manager support
- Labor management
- Organization and prioritization
- Customer engagement
- Inventory control and record keeping
- Food service background
- Conflict resolution techniques
- Customer service
- Problem-solving
- Time management
Languages
English
Professional Working
Arabic
Professional Working
Hindi
Full Professional
Bengali
Native or Bilingual
Interests
Culinary and Food
Outdoor and Adventures
Travel
Cricket Practice
Timeline
Supervisor of Restaurant Operations
Al-Sharqiya Hotel
03.2018 - 03.2020
Team Leader
Jan Burger Co.
07.2015 - 07.2017
Steward Team Leader
Vesper Guest House and Restaurant
05.2013 - 07.2015
Senior Steward Member
Hotel Sea Shell ( A Group of SAVOURY)
03.2012 - 04.2013
Stewarding Supervisor
Vanani Inc
09.2011 - 04.2012
Senior Steward
Hotel Fort Mahodahi
11.2009 - 06.2011
Steward Supervisor
Hotel Plaza
08.2008 - 10.2009
Associate of Arts - Diploma in Hotel And Catering Management
Garia Ramkrishna Management Study Centre
High School Diploma -
Senior Secondary Open Education
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