Rajsangam Jhawar
Abbotsford,BC
Summary
Caring and compassionate Tutor with over 2 years of experience. Fulfilled by working with various age groups and deeply committed to enhancing and supporting comprehensive education. Fantastic problem-solver and communicator with success in creating positive learning environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tim Hortons
09.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Tutor
Cambridge International School
04.2020 - 05.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Teacher's Assistant
Cambridge International School
04.2020 - 05.2022
- Handed out classroom materials, like pencils, paper and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Volunteer
Red Cross
09.2021 - 04.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Greeted visitors and answered questions about program, requirements and opportunities.
Education
High School Diploma -
Cambridge International School
Punjab, INDIA05.2022
Skills
- Clear Instruction and Communication
- Progress Reports and Check-Ins
- Individual and Small Group Instruction
- Problem-Solving Support
- Teamwork and Communication
- Team Goals
- Production Documentation
- Equipment and Store Cleaning
- Workstation Maintenance
- Active Listening
- Business Management Principles
- Responding to Difficult Customers
- Calm and Professional Under Pressure
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Tim Hortons
09.2022 - 11.2022
Volunteer
Red Cross
09.2021 - 04.2022
Tutor
Cambridge International School
04.2020 - 05.2022
Teacher's Assistant
Cambridge International School
04.2020 - 05.2022
High School Diploma -
Cambridge International School
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