Rajpreet Singh
Brampton,ON
Summary
I am dedicated customer service professional with practiced interactive skills to deliver premium customer service to clients.
Overview
5
5
years of professional experience
Work History
Fulfilment Associate
Amazon
Brampton, ON
10.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Shipping and Receiving Lead
Sunrise Exhaust
Ontario
01.2022 - 07.2023
- Streamlined shipping and receiving processes by implementing an efficient inventory management system.
- Reduced order processing time with effective communication between departments for seamless workflow.
- Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
Technician
MJ Integrated Solutions
Mississauga, ON
01.2022 - 02.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Diagnosed and repaired problems with electrical and mechanical systems.
Customer Service Representative
Fresh Co
Brampton, ON
01.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - General Arts And Science
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Skills
- Attention to Detail
- Public Speaking
- Fluent in [English]
- Social Perceptiveness
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Elementary
Timeline
Shipping and Receiving Lead
Sunrise Exhaust
01.2022 - 07.2023
Technician
MJ Integrated Solutions
01.2022 - 02.2023
Fulfilment Associate
Amazon
10.2021 - Current
Customer Service Representative
Fresh Co
01.2020 - 04.2022
Associate of Science - General Arts And Science
Conestoga College Institute of Technology And Advanced Learning