Rajpreet Matharoo
Mississauga
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Supervisor
GardaWorld Security
03.2021 - Current
- Oversaw team of security officers and managed scheduling and performance evaluation.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Acted as a liaison between company and client. Acting as an emergency responder for fire alarms and inspecting all the properties as requested by the client in company Vehicle.
- Informing designated authorities in times of health, security, or fire emergencies. Escorting Police officers or Emergency medical practitioners.
- Enforcing Trespass to Property Act by requesting and physically removing the person from the property or arresting when denied the request to move.
Customer Service Representative
Simard Transportation Services
07.2020 - 04.2023
- Responded to customer requests for products, services, and company information.
- Releasing Cargo to both internal and external company carriers.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Creating and updating order on company's TMS. Managing and inputting all the Data in timely manner to avoid interruptions in regular duties.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Verified loads to check pack count, part number and batch number and initialed tags.
- Updated daily customer shipping reports.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered approximately 30 calls and responded to customer emails per day
- Monitored flow of paperwork and directed information to appropriate departments.
Education
GED -
St. Clair College of Applied Arts And Technology
Windsor, None05-2022
Skills
- Security screening
- CCTV experience
- Security team management
- Access Control
- Employee schedule coordination
- Skilled in conflict resolution
- Excellent written and verbal communication
- Leadership
- Complaint resolution
- Microsoft Office Suite
- Client relations
- Task prioritization
- Coordination
- Warehousing functions
- Shipping and receiving
- Inbound and outbound calling
Languages
English
French
Hindi
Certification
- CPR/AED Certification
- Use of Force
Interests
- Music
- Blogging
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs
- Reading
Timeline
Security Supervisor
GardaWorld Security
03.2021 - Current
Customer Service Representative
Simard Transportation Services
07.2020 - 04.2023
- CPR/AED Certification
- Use of Force
GED -
St. Clair College of Applied Arts And Technology
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