Rajpreet Kaur
Barrie,Canada
Summary
Dynamic sales professional with a proven track record in customer relationship management and sales negotiation, consistently driving revenue growth through strategic market analysis. Expertise in identifying emerging trends to enhance client satisfaction and foster long-term partnerships. Recognized for exceptional communication and problem-solving skills that cultivate strong client relationships, resulting in significant repeat business. Committed to delivering outstanding results in fast-paced environments, consistently exceeding targets and contributing to overall business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Honda
04.2025 - Current
- Trained new team members on sales processes and CRM software utilization for maximum efficiency.
- Negotiated sales agreements, ensuring compliance with company policies and customer needs.
- Implemented follow-up procedures to maintain communication with potential buyers, boosting closing rates.
- Enhanced dealership reputation through consistent delivery of high-quality customer service and positive word-of-mouth referrals.
- Contributed to a positive work environment by collaborating effectively with team members and supporting colleagues during peak periods or absences.
- Streamlined the purchasing process for customers by managing paperwork efficiently while maintaining attention to detail throughout all stages of the transaction.
- Utilized social media platforms to engage prospective buyers, share updates about new inventory arrivals, and showcase success stories from satisfied customers.
Sales Representative
Kia
03.2024 - 04.2025
- Managed client interactions and maintained relationships to support high levels of customer satisfaction.
- Engaged with key clients to foster long-term relationships, ensuring consistent repeat business opportunities.
- Tracked and organized comprehensive records of sales and prospecting activities to enhance operational efficiency.
- Managed follow-up communications with prospects to ensure prompt deal finalization.
- Facilitated contract negotiations with customers, focusing on pricing strategies to maximize profit margins.
- Collaborated with marketing team to create promotional materials for products and services.
- Executed targeted cold calling and networking efforts to identify and secure new sales opportunities.
- Set up meetings with potential clients and listened to their wishes and concerns.
Customer Service Associate
DDF Automotive
09.2023 - 03.2024
- Conducted needs assessments through direct customer greetings to tailor support and improve satisfaction.
- Educated customers on available products and services to facilitate informed purchasing decisions.
- Processed customer orders accurately and efficiently.
- Utilized active listening techniques to understand and resolve customer concerns and inquiries.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assessed individual customer needs and identified optimal product solutions to drive engagement and loyalty.
- Handled incoming customer calls courteously, ensuring effective communication and support.
- Developed relationships with key clients through regular contact and follow-up communication.
- Assumed various duties as directed by management to support team objectives.
Receptionist Administrator
HONDA
11.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Provided assistance with payroll processing when needed.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Coordinated meetings between internal departments and external partners and clients.
- Compiled monthly expense reports for senior management review.
- Ordered office supplies as needed and maintained inventory records.
Assistant Manager
MR. SUB
04.2021 - 11.2022
- Coordinated daily operations through effective shift scheduling and strategic assignment of responsibilities.
- Conducted regular audits to ensure compliance with safety regulations and company policies, fostering a culture of safety.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed and updated employee attendance and timekeeping data to support payroll accuracy and compliance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
Insurance Advisor
World Financial Group
04.2021 - 11.2021
- Worked with different insurance companies like Equitable , Ivari canada.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
- Educated clients on coverage options, clarifying complex terms and conditions for informed decision-making.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly for competitive advantage.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
Team Leader
MACDONALD'S
10.2017 - 04.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Education
Diploma - Office Administration Executive: Office Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.2020
OMVIC Certificare
Georgian College of Applied Arts And Technology
Barrie07-2023
Life License Qualification Program
Dhuram
03-2021
Skills
- Customer engagement strategies
- Proficient in sales negotiations
- Strategic sales forecasting
- Competitive analysis
- Expertise in product features and benefits
- Data input proficiency
- Organizational time strategies
- Strong negotiation
- Follow-up skills
- Social media marketing
- Experience with CRM applications
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Certification
- OMVIC - Georgian College 2023
- LLQP - Oliver's University 2021
Timeline
Sales Associate
Honda
04.2025 - Current
Sales Representative
Kia
03.2024 - 04.2025
Customer Service Associate
DDF Automotive
09.2023 - 03.2024
Receptionist Administrator
HONDA
11.2022 - 09.2023
Insurance Advisor
World Financial Group
04.2021 - 11.2021
Assistant Manager
MR. SUB
04.2021 - 11.2022
Team Leader
MACDONALD'S
10.2017 - 04.2021
Diploma - Office Administration Executive: Office Administration
Georgian College of Applied Arts And Technology
OMVIC Certificare
Georgian College of Applied Arts And Technology
Life License Qualification Program
Dhuram