Rajpreet Kaur
Barrie,ON
Summary
Dynamic sales professional with proven expertise in customer relationship management and sales negotiation at Kia. Adept at analyzing market trends to drive sales growth and enhance client satisfaction. Recognized for fostering strong client relationships and achieving repeat business through effective communication and problem-solving skills. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Kia
Barrie , ON
04.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with key clients to ensure repeat business.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with marketing team to create promotional materials for products and services.
- Analyzed customer feedback to improve products and services.
- Generated new sales leads through cold calling and networking activities.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
Customer Service Associate
DDF Automotive
Barrie, ON
09.2023 - 03.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Developed relationships with key clients through regular contact and follow-up communication.
- Performed additional duties as assigned by management team.
Receptionist Administrator
HONDA
Barrie, ON
11.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Provided assistance with payroll processing when needed.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Coordinated meetings between internal departments and external partners and clients.
- Compiled monthly expense reports for senior management review.
- Ordered office supplies as needed and maintained inventory records.
Assistant Manager
MR. SUB
Barrie, ON
04.2021 - 11.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
Team Leader
MACDONALD’S
Barrie, ON
10.2017 - 04.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
Diploma in Office Administration Executive - Office Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.2020
Skills
- Customer relationship management
- Sales negotiation
- Sales forecasting
- Market analysis
- Product knowledge
- Data entry
- Time management
Certification
- OMVIC - Georgian College 2023
- LLQP - Oliver's University 2021
References
References available upon request.
Timeline
Sales Representative
Kia
04.2024 - Current
Customer Service Associate
DDF Automotive
09.2023 - 03.2024
Receptionist Administrator
HONDA
11.2022 - 09.2023
Assistant Manager
MR. SUB
04.2021 - 11.2022
Team Leader
MACDONALD’S
10.2017 - 04.2021
Diploma in Office Administration Executive - Office Administration
Georgian College of Applied Arts And Technology