Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rajpreet Kaur

Edmonton,AB

Summary

Feedback into actionable insights to improve service delivery, Increase customer loyalty, and build lasting professional relationships. Seeking an opportunity to utilize my diverse skill set to contribute to the growth of the company. Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace. A motivated person with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting

Overview

3
3
years of professional experience

Work History

Team Leader

Tim Hortons
08.2022 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Deposited cash and tips out at the end of every shift .Also filled in all the daily sales and shift records
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted the General Manager with Inventory ordering and counting.


Sales Associate

Staples
01.2023 - 07.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Warehouse Worker

ASL
09.2022 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

IELTS Trainer

Webberz
11.2021 - 06.2022
  • Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
  • Developed comprehensive lesson plans incorporating listening, speaking, reading, and writing skills to ensure balanced IELTS preparation.
  • Learned and assimilated changing information regarding enrollment, course content, and admissions requirements quickly and efficiently.
  • Served as a mentor to new IELTS trainers, sharing expertise and guiding them in developing effective instructional practices.

Education

Associate of Science - Computer And Information Systems

St. Clair College At Ace Acumen
Mississauga, Canada
09.2023

Skills

  • Ability to work under pressure
  • Team Supervision
  • Team motivation
  • Teamwork and Collaboration
  • Inventory Controls
  • Expert with Mircosoft suite
  • Timesheet organisation

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Sales Associate

Staples
01.2023 - 07.2023

Warehouse Worker

ASL
09.2022 - 12.2022

Team Leader

Tim Hortons
08.2022 - 09.2024

IELTS Trainer

Webberz
11.2021 - 06.2022

Associate of Science - Computer And Information Systems

St. Clair College At Ace Acumen
Rajpreet Kaur