Rajpreet Kaur
Barrie,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
DDF Automotive
Barrie , ON
09.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Representative
HONDA
Barrie , ON
01.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Food Service Worker
MR. SUB
Barrie , ON
04.2021 - 12.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Crew Member
MACDONALD’S
Barrie , ON
04.2018 - 04.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Financial Advisor
WFG
Barrie , ON
03.2021 - 03.2021
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Provided ethical, objective and holistic financial planning advice to clients.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
Education
Diploma in Office Administration - Office Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.2020
Skills
- Upselling and Cross-Selling
- Point of Sale Systems
- Clerical Support
- Appointment Scheduling
- Team Collaboration
- Guest Services
Certifications
OMVIC - Georgian College & Oliver’s University - 2023
Licensed LLQP Advisor - Oliver’s University - 2021
Hobbies
- Cooking
- Fashion
- Reading books
References
- Available upon request.
Timeline
Customer Service Associate
DDF Automotive
09.2023 - Current
Customer Service Representative
HONDA
01.2023 - 09.2023
Food Service Worker
MR. SUB
04.2021 - 12.2022
Financial Advisor
WFG
03.2021 - 03.2021
Crew Member
MACDONALD’S
04.2018 - 04.2021
Diploma in Office Administration - Office Administration
Georgian College of Applied Arts And Technology
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