Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rajpal Kaur

Abbotsford,BC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. a person who undertakes complex assignments, meets tight deadlines and delivers superior performance. Proven ability to work at a fast pace while achieving data entry targets Strong believer in building professional relationships, collaborating, sharing knowledge and creating synergy. Proficient in Microsoft Word, Excel, Email and using Internet browsers Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Project/Change Manager-Manufacturing

JVT Excavating & Demolition LTD
04.2023 - Current
  • Developing manufacturing processes and procedures to ensure efficient operations
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Communicating with engineering staff to determine possible design changes to improve efficiency or manufacturability
  • Conducting regular meetings with manufacturing staff to discuss production schedules and issues that may arise during production
  • Reviewing production schedules to ensure that deadlines are met, and work is progressing steadily, Overseeing the development of products from concept to production by communicating with clients, reviewing designs, overseeing engineering plans
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Developed training materials and resources for smooth transitions during organizational changes.

Customer Service Representative

City of Abbotsford
07.2022 - 11.2022
  • Listened to customers’ concerns, issues and questions
  • Resolved customers’ concerns and answer customers’ questions to best ability
  • Maintained a positive attitude and calmly respond to customers’ complaints
  • Opened new customer accounts
  • Attracted customers by answering questions and addressing concerns as they arise
  • Answered and responded to telephone inquiries

Assistant Manager

Tim Hortons
05.2019 - 01.2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Conducted regular performance reviews for employees to identify areas of improvement
  • Developed a system for tracking inventory and ordering supplies as needed
  • Ensured compliance with safety regulations and company policies
  • Managed customer service inquiries and complaints in a timely manner
  • Resolved conflicts between team members in an effective manner
  • Organized training sessions for new hires to familiarize them with the workplace environment
  • Collaborated with management on developing strategic plans for achieving business goals
  • Created reports on sales trends, inventory levels, and financial data
  • Supervised daily operations including scheduling shifts, assigning duties

Administrative Assistant

Speedy Transport Group
05.2017 - 12.2018
  • Answered and directed phone calls
  • Organized and scheduled appointments
  • Planed meetings and took detailed minutes
  • Wrote and Distributed email, correspondence memos, letters, faxes and forms
  • Assisted in the preparation of regularly scheduled reports
  • Developed and maintained a filing system
  • Updated and maintained office policies and procedures
  • Ordered office supplies and researched new deals and suppliers and maintain contact lists

Administrator

High School
07.2014 - 08.2016
  • Communicated with faculty, students and parents & perform important role in the administration of the school and performed various duties including record keeping, billing, invoices, admin support to staff and filing the paperwork
  • Answered phone calls, greeted visitors and provided information to students & parents
  • Respond to email inquiries in a professional and courteous manner and direct inquiries to the appropriate staff members
  • Facilitated communication between management, teachers and students families
  • Established work priorities to support office staff and to ensure standards & procedures were followed by the office staff members
  • Maintained & kept confidential information for all school records, including: student registrations and class schedules

Education

Project management -

Fanshawe College
London, ON
01.2018

Network Security Architecture -

Fanshawe College
London, ON
05.2017

Master’s - Information Technology

Punjabi University
Punjab, India
08.2014

Skills

  • Analytical thinking, Flexibility, Teamwork, Management
  • Customer services specialist
  • Project Management Tools: Microsoft Project Management, Agile Techniques
  • Organizational realignment, Change request tracking, Multitasking, Problem-solving abilities
  • Time management abilities
  • Customer Relations, Problem-solving aptitude, Sales strategy, Professionalism
  • Market Research, Team building, Influencing skills, Profit and Loss Management
  • Operating System: Microsoft Windows XP - 10, Windows Server 2003 – 2012 R2, Linux, Ubuntu, Kali Linux

Languages

English
Full Professional

Timeline

Project/Change Manager-Manufacturing

JVT Excavating & Demolition LTD
04.2023 - Current

Customer Service Representative

City of Abbotsford
07.2022 - 11.2022

Assistant Manager

Tim Hortons
05.2019 - 01.2022

Administrative Assistant

Speedy Transport Group
05.2017 - 12.2018

Administrator

High School
07.2014 - 08.2016

Project management -

Fanshawe College

Network Security Architecture -

Fanshawe College

Master’s - Information Technology

Punjabi University

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Rajpal Kaur