RAJPAL DHILLON
Winnipeg,MB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
44
44
years of professional experience
Work History
Franchisee
Super 8 Hotel/Motels (Multiple Locations)
04.2013 - Current
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
Owner
Thompson's Best Value Inn
04.2013 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Franchisee
Subway Restaurants (Multi-Site)
09.2001 - Current
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Licensee
Petro Canada
09.1999 - 07.2001
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Dealer
Mac's Convenience Store (Multi-Site)
10.1995 - 08.1999
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Manager
Transport Company
06.1990 - 09.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Store Manager
7-11 Convenience Store
01.1980 - 06.1990
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Arts - History
Government College
India06.1979
Skills
- Market Tracking
- Training Oversight
- Emergency Response
- Business Development
- Schedule Coordination
- Customer Retention
- Schedule Management
- Cost Control
- Sales Tracking
- Revenue Generation
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Franchisee
Super 8 Hotel/Motels (Multiple Locations)
04.2013 - Current
Owner
Thompson's Best Value Inn
04.2013 - Current
Franchisee
Subway Restaurants (Multi-Site)
09.2001 - Current
Retail Licensee
Petro Canada
09.1999 - 07.2001
Dealer
Mac's Convenience Store (Multi-Site)
10.1995 - 08.1999
Manager
Transport Company
06.1990 - 09.1995
Store Manager
7-11 Convenience Store
01.1980 - 06.1990
Bachelor of Arts - History
Government College
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