Rajni Sharma
Kitchener,ON
Summary
Proven customer service expert from Williams Fresh Cafe, adept in cash handling and fostering robust customer relationships. Excelled in front-end operations, enhancing customer satisfaction and loyalty through effective communication and multitasking. Achieved significant improvements in operational efficiency and team cohesion, demonstrating resilience and a strong ability to lead. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service, Front End
Williams Fresh Cafe
Waterloo, Ontario
01.2023 - Current
- Spearhead front-end operations, ensuring seamless customer interactions and satisfaction.
- Implement customer service initiatives, resulting in improved customer feedback and loyalty.
- Oversee cash handling, POS transactions, and maintain accurate financial records.
- Collaborated with other departments to optimize workflow and enhance overall operational efficiency.
- Demonstrated strong leadership skills by effectively managing opening procedures, including setting up equipment, preparing ingredients, and ensuring the cleanliness and organization of the café.
- Implemented efficient workflow strategies to streamline opening tasks, resulting in improved productivity and timeliness of service.
- Proactively engaged with team members to delegate responsibilities and communicate objectives for the day, fostering a positive and cohesive work environment.
- Executed thorough closing procedures to ensure the cafe was left in optimal condition for the next day, including cleaning and sanitizing workstations, disposing of waste, and securing cash registers.
- Conducted end-of-day inventory checks to assess stock levels and replenish supplies as needed, contributing to smooth operations during peak hours.
- Communicated effectively with team members to coordinate closing tasks and address any outstanding issues, promoting teamwork and accountability within the team.
- Collected payments for services rendered, maintaining a high level of accuracy in cash handling and financial transactions.
- Reconciled deposits and purchasing card transactions, ensuring consistency between records and financial statements.
Web Developer
Corporate Incentive Solutions
Mohali, India
01.2021 - 03.2022
- HTML, CSS, JavaScript Development: Designed and developed responsive, visually appealing, and user-friendly websites using HTML, CSS, and JavaScript. Enhanced user experience through dynamic elements, animations, and responsive layouts.
- Designed, implemented, and managed MySQL databases to store, retrieve, and process large volumes of data for websites, ensuring data integrity, and optimal performance.
- Ensured that MySQL queries and database structures were optimized for performance, reducing load times, and ensuring fast access to critical data.
- Skilled in using computerized software to input, retrieve, and save data, ensuring proper organization and storage of records in digital formats.
- Operated and managed office equipment, including scanners, copiers, and cash registers, to support daily operations and improve workflow efficiency.
Customer Service, Backend User
Corporate Incentive Solutions
India, India
01.2018 - 12.2020
- Helped customers with online claims related to loyalty-based programs.
- Used to validate that customers' claims are fulfilling all terms and conditions, are valid, and are within the timeline.
- Prepared reports on different business metrics daily and weekly on MS Excel.
- Provided comprehensive administrative support, including handling correspondence, organizing files, and ensuring efficient office operations.
- Registered and processed legal documents, writs of execution, and land titles using automated databases, ensuring accuracy and compliance with legal standards.
- Maintained and operated office equipment, such as copiers, scanners, and cash registers, ensuring optimal functioning and minimal downtime.
- Responded to client inquiries and provided detailed information to professional, diverse client groups, improving customer satisfaction and maintaining positive relationships.
- Demonstrated tact and discretion in dealing with upset or irate clients, diffusing challenging situations with professionalism and empathy.
- Worked collaboratively with team members to achieve shared goals, while also managing tasks independently with minimal supervision, ensuring deadlines were consistently met.
CSR Logistics
Aaartrim International LLP
India, India
01.2016 - 12.2018
- Maintained a report of goods that the company ordered from all sellers outside of India.
- Coordinated with the customs executive officer and furnished logistics reports of goods imported to get customs clearance.
- Resolved customers' (end users') inquiries (through online chat, email, and telephone) regarding damaged or faulty products, and helped them with immediate resolution to ensure customer satisfaction.
- Adhered to quality and compliance guidelines.
- Used geometric concepts to accurately plot and interpret legal descriptions, ensuring correct mapping and alignment with legal boundaries.
- Reviewed legal and financial documents to verify compliance with relevant legislation, ensuring all documentation met the required guidelines.
- Maintained a high level of accuracy and attention to detail while working under pressure in high-volume situations, ensuring efficient handling of tasks without sacrificing quality.
Retail Associate
Pantaloons
India
01.2015 - 12.2016
- Helped customers with different clothing styles, colors, and patterns
- Educated customers about new offers and helped them to avail those benefits
- Maintained cash counter and generated a report regarding cash flow at day end
- Used customer centric approach to situations to deliver superior service
Retail Associate
Big Bazar Future Value Retail Limited
India
01.2013 - 12.2015
- Assist customers in finding items and with outfit suggestions
- Cashier duties: taking payment, processing payments
- Enroll customers in new loyalty and discount programs
Education
Masters - Computer Applications
Punjab Technical University
Jalandhar, India03-2015
Bachelor - Computer Applications
Punjab Technical University
Jalandhar, India01.2011
Skills
- Customer service
- Cash handling
- Front-end operations
- POS systems
- Multitasking ability
- Live chat
- Communication
- Customer relationship building
- Patience and resilience
- Cross-selling products
- Complaint handling
- Administrative support
- Data entry
- Stress tolerance
- Microsoft office
- Document management
- Scanning documents
- Office equipment
- Typing speed
- Document formatting
- Document scanning
- Payment collection and recording
- Office administration
- Administrative and clerical support
- Communication and interpersonal skills
- Basic technical knowledge
- Organizational skills
- Analytical skills
- Web development
- Computer skills
- HTML, CSS, JavaScript
- MySQL Knowledge
- WordPress
Certification
- Tally ERP 9.0
- 6 Months industrial training in web development (PHP)
- Certified food Handler
Timeline
Customer Service, Front End
Williams Fresh Cafe
01.2023 - Current
Web Developer
Corporate Incentive Solutions
01.2021 - 03.2022
Customer Service, Backend User
Corporate Incentive Solutions
01.2018 - 12.2020
CSR Logistics
Aaartrim International LLP
01.2016 - 12.2018
Retail Associate
Pantaloons
01.2015 - 12.2016
Retail Associate
Big Bazar Future Value Retail Limited
01.2013 - 12.2015
- Tally ERP 9.0
- 6 Months industrial training in web development (PHP)
- Certified food Handler
Masters - Computer Applications
Punjab Technical University
Bachelor - Computer Applications
Punjab Technical University
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