Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAJNI KAUR

Stittsville,ON

Summary

Helpful Apparel Associate skillful in answering customer inquiries, creating visually appealing displays and handling cash transactions. Proficient in POS system operations. Hardworking individual with experience helping customers locate and purchase products.

Overview

11
11
years of professional experience

Work History

Apparel Associate

Walmart
06.2023 - Current
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Used POS system to process sales, returns and exchanges.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks

Customer Service Associate

Reliance Trends
08.2019 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Store Assistant

DMART
07.2012 - 03.2017
  • Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction
  • Sent emails, returned voicemail messages and mailed documents to process customer requests
  • Met and exceeded daily service quality and performance goals
  • Engaged with customers to understand needs, resolve issues, and answer product questions
  • Kept updated on available products, services and promotions
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously
  • Maintained proper inventory levels, identifying and resolving deficiencies
  • Helped customers find items and products throughout store and answered questions regarding items and services
  • Trained customer service representatives in maintaining store operations and internal processes.

Education

MBA -

PUNJAB TECHNICAL UNIVERSITY
INDIA

BBA -

GURU NANAK DEV UNIVERSITY
INDIA

Skills

  • Customer Needs Assessment
  • Promotions
  • Merchandising
  • Seasonal displays
  • Inventory management
  • Cash register operation
  • Planning and Coordination

Timeline

Apparel Associate

Walmart
06.2023 - Current

Customer Service Associate

Reliance Trends
08.2019 - 04.2023

Store Assistant

DMART
07.2012 - 03.2017

MBA -

PUNJAB TECHNICAL UNIVERSITY

BBA -

GURU NANAK DEV UNIVERSITY

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RAJNI KAUR