Rajni Gupta
Moncton,NB
Summary
Experienced finance professional specializing in banking operations, adept in account reconciliation, data management, and collections across various sectors. Skilled in SAP, ERP, and LTS, focused on streamlining workflows and minimizing financial risks for improved operational efficiency. Proficient in CRM implementation, employing sales strategies, and overseeing financial transactions to foster client relationships. Proactively identifies client needs, offering customized solutions. Efficiently handles daily administrative duties, ensuring seamless office operations by maintaining filing systems and providing vital team support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Officer
Institute of Management Studies
, India
05.2021 - 10.2023
- Conducted collections of outstanding Accounts Receivable balances, achieving timely payment resolutions
- Optimized financial operations to significantly enhance efficiency and security protocols
- Streamlined account reconciliation procedures, achieving a 30% reduction in processing time
- Managed and safeguarded student financial records, minimizing the risk of unauthorized access by 40%.
Finance/Administration Executive
Pinnacle Learning Destination
, India
03.2017 - 04.2021
- Directed finance and administration operations, adapting to evolving business needs
- Upgraded financial systems and software, enhancing operational efficiency
- Facilitated team education on new products and services, fostering a cohesive work environment
- Improved interdepartmental communication, ensuring seamless operational workflows.
Regional Coordinator
ESS Global Pvt Ltd.
, India
03.2015 - 01.2017
- Maintained client relationships and upheld ethical standards in management operations
- Improved client relationships, resulting in heightened sales and retention rates
- Enforced ethical practices across management activities, reinforcing trust and accountability
- Recovered and solidified client relations, enhancing the company's reputation and sales figures.
Mortgage Underwriter
Tata Capital Ltd.
, India
11.2007 - 03.2011
- Entrusted with executing accurate and compliant loan underwriting processes for a high volume of client services
- Processed loan documentation for an average of 200 loans monthly, across diverse loan categories
- Implemented regulatory compliance and risk control measures in financial transactions
- Provided exceptional customer service for loan-related inquiries and resolutions and utilized SAP and ERP systems effectively for loan documentation management
- Maintained high accuracy in loan documentation, enhancing customer trust and satisfaction.
Finance Ops Analyst
India Bulls Financial Services Ltd.
, India
03.2006 - 11.2007
- Revolutionized loan operations through the adoption of process automation and risk management initiatives
- Identified and mitigated loan operation risks, bolstering client loyalty and optimized loan processing for increased approval speed and enhanced client retention
- Launched an automated credit scoring model, cutting loan approval times by 20%
- Reengineered financial reporting with automation tools, decreasing manual effort by 30%.
Personal Banker
HDFC Bank Ltd.
, India
09.2004 - 02.2006
- Excelled in customer service and sales initiatives, significantly contributing to bank growth and client contentment
- Expanded knowledge of banking products to enhance client service and exceeded sales targets by 20% for consecutive quarters through strategic cross-selling
- Collaborated with various teams to deliver comprehensive banking solutions and improved client onboarding and management processes, achieving a 95% retention rate
- Distinguished in client service and sales, earning notable retention rates and performance recognitions
- Refined cash handling procedures, reducing errors by 20% and increasing efficiency.
Education
Master's in Commerce -
Panjab University
01.2005
Post Graduate Diploma in Computer Application -
Panjab Technical University
01.2003
Bachelor of Commerce -
Punjabi University
01.2002
Skills
- Customer Relationship Management
- Financial Analysis
- Contract Management
- Office Administration
- Appointment Scheduling
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Management
- Financial Statement Analysis
- Proficiency in handling electronic communication platforms (eg, email, chat)
- Social Media Management
- Adaptability
- Problem-solving
- Attention to detail
- Emotional Intelligence
- Team Work
Certification
- Customer Services, Oxford Home Study Centre, 2024
- Canadian Securities Course, Pursuing
Accomplishments
- Developed an automated credit scoring model that reduced loan approval times by 20%, improving customer satisfaction and efficiency.
- Improved financial reporting processes, cutting manual effort by 30%.
- Achieved a 95% client retention rate by managing a personal banking portfolio with exceptional service standards.
- Successfully streamlined administrative processes, resulting in a 20% increase in efficiency and productivity within the office environment.
Projects
Empowering through Insurance Awareness, Survey project: Understanding consumer views on life insurance. Collaborated for smooth execution: questionnaire, data, and analysis. Contributed to financial literacy and informed insurance decisions., Survey, Insurance, Financial Literacy
Timeline
Accounts Officer
Institute of Management Studies
05.2021 - 10.2023
Finance/Administration Executive
Pinnacle Learning Destination
03.2017 - 04.2021
Regional Coordinator
ESS Global Pvt Ltd.
03.2015 - 01.2017
Mortgage Underwriter
Tata Capital Ltd.
11.2007 - 03.2011
Finance Ops Analyst
India Bulls Financial Services Ltd.
03.2006 - 11.2007
Personal Banker
HDFC Bank Ltd.
09.2004 - 02.2006
Master's in Commerce -
Panjab University
Post Graduate Diploma in Computer Application -
Panjab Technical University
Bachelor of Commerce -
Punjabi University
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