RAJNI GUPTA
Canada
Summary
Self Driven, Highly talented and efficient multitasking Senior Corporate and Banking Professional with rich experience of 13 years in handling multi sector activities. High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment and performance-oriented human resources leader with demonstrated record of accomplishment keeping companies compliant and thriving with satisfied employees and well-oiled systems. Ready to take on HR challenges and improves operations with practiced approach. Talented relationship-builder and proactive problem-solver.
Overview
19
19
years of professional experience
Work History
HR Manager
Careerera, (SNVA Edutech Pvt Ltd)
11.2022 - 03.2023
- Oversaw recruitment and selection process, resulting in highly qualified and diverse workforce.
- Conducted new employee orientations and handled personnel on-boarding.
- Led and managed talent acquisition, employee relations, and benefits administration to facilitate HR function.
- Provided guidance and coaching to managers and employees, fostering positive employee relations and resolving conflicts proactively.
- Created multiple customized training programs to enhance employee effectiveness
- Communicated professionally with employees for timely redressal of work grievances, complaints, and harassment allegations.
- Forecasted employment needs and built recruitment funnels to maintain consistent stream of top-quality candidates.
- Collaborated with both manager and employees to handle questions and resolve work-related issues.
HR Executive
Institute of Management Studies
05.2021 - 10.2022
- Updated and maintained employee database on daily basis to validate completeness of staff documents as per company policies and regulations.
- Cultivated relationships between employees, managers and HR to support effective company operations and employee relations.
- Coordinated successful recruitment and hiring procedures to bring in top-quality staff for open positions at all levels.
- Scheduled interviews between potential candidates and management teams.
- Evaluated human resources trends and prepared thorough reports to help senior managers make strategic operational decisions.
- Organized background checks and drug screening processes.
- Managed recruitment by posting positions and sourcing, interviewing, and extending offers.
- Met with new hires to conduct orientation and on-boarding sessions.
Corporate Manager
Pinnacle Learning Destination
03.2017 - 04.2021
- Coordinate for meetings, Webinar, conference calls.
- Plan and engage with colleges/schools for conduct workshops.
- Educate internal constituents on the functionality of company's CRM systems, website applications and internal processes.
- Work on Revenue and Growth, Team Handling, Client handling, Office and account Management.
Corporate Manager
ESS Global Pvt Ltd
03.2015 - 01.2017
- Lead a Team, Coordinating with Management.
- Counseling to students, Conducting Interviews.
- Training Program, Updating database.
- Research and Development and mass presentation to client.
Branch Operation Executive
Tata Capital Ltd.
11.2007 - 03.2011
- Handle Auto Loan, Personal Loan, Home loan And CEQ.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Provided leadership and guidance to a team, ensuring seamless coordination and performance to achieve organizational goals.
- Delivered exceptional customer service, adeptly managing and resolving complaints to maintain high levels of customer satisfaction.
- Oversaw day-to-day branch operations and disbursement activities, optimizing efficiency and ensuring smooth functioning.
- Managed branch administration effectively, emphasizing cost control measures to streamline operations.
- Coordinated with the Head Office to align branch activities with organizational objectives and strategies.
- Held accountability for foreclosure, No Objection Certificate (NOC), and Pre- Delivery Inspection (PDD), executing these processes meticulously.
Operations Executive
Indiabulls Financial Services Ltd.
03.2006 - 11.2007
- Handle the Small ticket personal Loan and managed comprehensive file completion procedures before loan disbursal, guaranteeing adherence to established guidelines and minimizing errors.
- Spearheaded branch administration and maintenance activities, ensuring seamless operational functionality and a conducive customer service environment.
- Cultivated strong customer relationships through effective communication and coordination between clients and the Head Office, resolving issues promptly to ensure utmost customer satisfaction.
- Delivered daily reports within designated templates, furnishing comprehensive and timely insights into branch operations and performance metrics.
Intern Trainee
HDFC Bank
09.2004 - 03.2005
- Assisted senior executives in conducting market research and analysis for new financial products, contributing to the launch strategy of two new investment packages
- Collaborated with the marketing team to develop promotional materials, resulting in a 15% increase in customer engagement with the bank's investment products
- Managed multiple tasks and prioritized work to meet strict timelines
- Compiled and analyzed data on market trends and competitor strategies, providing valuable insights used in developing the bank's long-term marketing strategies.
Education
Master of commerce - Business/Commerce, General
Panjab University
04.2005
Post graduate diploma in computer application - Computer
Punjab Technical University
04.2003
Bachelor of Commerce - Business/Commerce, General
Khalsa College
04.2002
Skills
- Team Management
- Employee Retention
- Customer Service Excellence
- Conflict Resolution
- Banking Expertise
- Data Analytical Skills
- Service Quality Assurance
- Market Research
- Cross-selling
- Refunds processing
- Recruitment and Staffing
- New Employee Orientation
Timeline
HR Manager
Careerera, (SNVA Edutech Pvt Ltd)
11.2022 - 03.2023
HR Executive
Institute of Management Studies
05.2021 - 10.2022
Corporate Manager
Pinnacle Learning Destination
03.2017 - 04.2021
Corporate Manager
ESS Global Pvt Ltd
03.2015 - 01.2017
Branch Operation Executive
Tata Capital Ltd.
11.2007 - 03.2011
Operations Executive
Indiabulls Financial Services Ltd.
03.2006 - 11.2007
Intern Trainee
HDFC Bank
09.2004 - 03.2005
Master of commerce - Business/Commerce, General
Panjab University
Post graduate diploma in computer application - Computer
Punjab Technical University
Bachelor of Commerce - Business/Commerce, General
Khalsa College
Similar Profiles
Guddu kumarGuddu kumar
State Head at SNVA Edutech- CareereraState Head at SNVA Edutech- Careerera
Simran UdawatSimran Udawat
Senior Operations Executive at SNVA Ventures (Careerera) PVT LTDSenior Operations Executive at SNVA Ventures (Careerera) PVT LTD
Rishika KhandelwalRishika Khandelwal
Senior Business Development Executive at SNVA LCC Pvt. LtdSenior Business Development Executive at SNVA LCC Pvt. Ltd