Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rajni .

Calgary,AB

Summary

Experienced service and solution expert with 10+ years of cross-functional expertise in office administration, general management, business consulting, and quality assurance within IT environments. Skilled at delivering end-to-end service solutions that align with client needs and business objectives. Adept at analyzing operational challenges, designing process improvements, and implementing scalable solutions to enhance service delivery and customer satisfaction. Strong communicator and strategic thinker with a proven track record of optimizing workflows, leading teams, and ensuring high-quality outcomes.

Overview

16
16
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification

Work History

General Management and Consultant

13524787 Canada Inc.
Pickering, Ontario
08.2022 - Current
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Managing the workflow, supplies.
  • Answer queries by employees and clients.
  • Schedule appointments with clients.
  • Prepare reports and database.
  • Manage the company's confidential data.
  • Create and update reports timely.

Admin supervisor

Global consultancy
Calgary, Alberta
08.2022 - 02.2023
  • Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
  • Prepared monthly expense reports detailing costs associated with various projects or activities.
  • Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
  • Recruit staff and oversee staff training along with software training.
  • Monitoring and coordinating day-to-day operations with marketers.
  • Maintain the clients files and co-ordinate with the college representatives.
  • Checking files , ensure enquiries are satisfied with the customer service.
  • Response promptly and courteously to any request and follow up with the finance department for payments.
  • Resolve customer complaints and ensure satisfactory results and maintain regulations as needed.

QA Engineer

Calidad Infotech LLP
Gujarat , India
06.2021 - 05.2022
  • Developed test plans and strategies for QA testing.
  • Created detailed bug reports with steps to reproduce identified issues.
  • Participated in daily stand-up meetings to discuss progress on projects and tasks assigned.
  • Design and implement automated test scripts.
  • Execute automated test cases and analyze results.
  • Identify, document and track software defects.
  • Develop and maintain test automation frameworks.
  • Participate in code reviews and provide feedback on testability.
  • Continously improve the efficiency and effectiveness of testing process.
  • Integrate automated tests into CI/CD.
  • Develop and maintain comprehensive test documentation.

Senior Software Tester

Satoop Media
Delhi, India
07.2019 - 05.2021
  • Led a team Tester in designing and executing test cases, leading to identification and resolution of bugs.
  • Collaborated with developers to optimize test cases , reducing test execution time and improving efficiency.
  • Conduct various types of testing such as functional, regression, integration and performance testing.
  • Mentor and guidance to junior testers on best practices and testing methodologies.
  • Work with cross-functional teams to ensure comprehensive test coverage.

Software Tester

Mobilyte India Tech Pvt. Ltd (A Subsidiary of Mobilyte Inc. USA)
Mohali, India
03.2016 - 06.2017
  • Participated in sprint planning meetings to provide input on testability of user stories.
  • Go through FRS(Functional Requirement Specification) and SRS (system Requirement Specification).
  • Create Test Scenarios and test cases based on the requirement and maintain it on Project Management tool.
  • Perform UI and functional testing on the build provided by developer.
  • Maintaining the build tracker sheet for mobile and website projects.
  • File bugs in bug tracking tool and provide it to developer.
  • Get the build after bug fixing and perform retesting and regression testing.
  • Created detailed reports outlining the status of all tested applications at the end of each cycle.

Lecturer, Computer Science

K C College of Polytechnic
Punjab, India
02.2009 - 04.2015
  • Plan, prepare, and deliver lectures as per the academic calendar.
  • To evaluate the students' performance by setting up question papers and assignments.
  • To maintain the students' records and supervise the project.
  • Participate in the departmental planning team to determine teaching methodologies and content within the department.
  • Providing guidance and advice to students for their careers.
  • Attending conferences and seminars in a specialist subject area and organizing sessions in conferences or workshops.

Education

Bachelor of Science - Electronics And Communications Engineering

Punjab Technical University
Punjab, India
03.2005 - 03.2008

Secondary School Certificate - Diploma in Electronics And Communication Engineering

Punjab School Board of Technical Education
03.2002 - 04.2025

Red Rose Public School
Punjab, India

Skills

  • Organizational skills and strategic planning
  • Time management and customer service
  • Increase workplace productivity
  • Help with hiring employees
  • Adaptability and cooperation
  • Problem-solving and critical thinking
  • Microsoft Excel, PowerPoint, and Word
  • Decision-making and conflict resolution
  • Operational efficiency
  • Report preparation
  • Budget management
  • Employee training
  • Critical thinking
  • Attention to detail
  • Reporting writing
  • Client relationships
  • Problem-solving
  • Customer relationship management
  • Team leadership & development

Certification

  • Certificate of Training in Automation Testing at TOPS Technologies, India
  • Certificate of Achievement as Certified Automation Tester from TOPS Technologies, India
  • Certificate from IOSR (International Organization of Science Research) to publish Journal of ECE.

Timeline

General Management and Consultant

13524787 Canada Inc.
08.2022 - Current

Admin supervisor

Global consultancy
08.2022 - 02.2023

QA Engineer

Calidad Infotech LLP
06.2021 - 05.2022

Senior Software Tester

Satoop Media
07.2019 - 05.2021

Software Tester

Mobilyte India Tech Pvt. Ltd (A Subsidiary of Mobilyte Inc. USA)
03.2016 - 06.2017

Lecturer, Computer Science

K C College of Polytechnic
02.2009 - 04.2015

Bachelor of Science - Electronics And Communications Engineering

Punjab Technical University
03.2005 - 03.2008

Secondary School Certificate - Diploma in Electronics And Communication Engineering

Punjab School Board of Technical Education
03.2002 - 04.2025

Red Rose Public School

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