To manage the operations, Staff & business results including career growth with the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's Canada
05.2023
Shift Manager
Tim Hortons Uk and Ireland
10.2021 - 03.2023
First Assistant Manager
McDonalds India
04.2013 - 09.2021
Assistant Manager
Café Coffee Day India
01.2010 - 12.2012
Education
Secondary - Science (Non-medical)
Government Senior Secondary
Rakkar Kangra
04.2005
Skills
Frequently interacting with Customers to measure and improve their satisfaction level
Handling & Managing Customer Queries and Grievances
Using basic Human Relation Skills, Communication Skills and Follow-up skills while treating Crew people and handling Customers
Temperament to Multi-task and to co-ordinate Various Activities under High Pressure and deadlines
Managing Opening and Closing Shifts
Able to Perform on all Crew Stations Including Equipment Maintenance
Execution of Local Store Marketing activities and building repo with loyal customers too
Responsible for the overall profit and loss of the restaurant
Building
Business Planning
P&L of the Restaurant
Labor Cost Controlling
Meeting standards of QSC, Safety, Security & Hygiene
Planning and Budgeting for achieving of targets for restaurant
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
Graduation in Shift Management Excellence from Mc Donald’s
Graduation in Advance Shift Management from Mc Donald’s
Graduation in Effective Management Practice from Mc Donald’s
Personal Information
Father's Name: (Late) Sh.Kuldeep Singh
Mother's Name: Smt. Kailash Kumari
Date of Birth: 02/17/86
Nationality: Indian
Rolesandresponsibility
Ensuring all managers are meeting Standards On all Shifts without Supervision.
Interviewing, Selecting Crew people and Conducting Crew Orientations.
Ensuring proper Documentation of Employee Personnel Files.
Cash Handling and ensuring all controls are in place to avoid any pilferage in the restaurant.
Inventories of Food, Paper and Operating Supplies.
Management Scheduling (completing and posting the Weekly Crew Schedule) and ensuring that the 3 FFF’s (Family, Friends, Fun) are being taken care of.
Helping to Budget and Control Assigned P & L through business planning.
Completing Daily, Weekly and Monthly Equipments Checkups and Calibrations.
Initiating Specific Actions to Continuously Improve Total Customer Satisfaction.
Managing Crew Training and Development.
Staffing Planning and Retention.
Completing and Analyzing Restaurant Reports and Formulating Corrective Action Plans.
Conducting Management Team meeting to review on restaurant profitability and crew training and development.
Controlling labor costs through improving on productivity measures.
Ensuring profitability by optimizing on Raw and complete product Waste, Pilferage, Cash and Yields while Managing shifts. Planning and Taking actions on the day-to-day shift profitability.