Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Information
Rolesandresponsibility
Hobbies and Interests
Timeline
Generic
Rajneesh Kumar

Rajneesh Kumar

Huntsville,Ontario

Summary

To manage the operations, Staff & business results including career growth with the organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

Wendy's Canada
05.2023

Shift Manager

Tim Hortons Uk and Ireland
10.2021 - 03.2023

First Assistant Manager

McDonalds India
04.2013 - 09.2021

Assistant Manager

Café Coffee Day India
01.2010 - 12.2012

Education

Secondary - Science (Non-medical)

Government Senior Secondary
Rakkar Kangra
04.2005

Skills

  • Frequently interacting with Customers to measure and improve their satisfaction level
  • Handling & Managing Customer Queries and Grievances
  • Using basic Human Relation Skills, Communication Skills and Follow-up skills while treating Crew people and handling Customers
  • Temperament to Multi-task and to co-ordinate Various Activities under High Pressure and deadlines
  • Managing Opening and Closing Shifts
  • Able to Perform on all Crew Stations Including Equipment Maintenance
  • Execution of Local Store Marketing activities and building repo with loyal customers too
  • Responsible for the overall profit and loss of the restaurant
  • Building
  • Business Planning
  • P&L of the Restaurant
  • Labor Cost Controlling
  • Meeting standards of QSC, Safety, Security & Hygiene
  • Planning and Budgeting for achieving of targets for restaurant

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Certification

  • Graduation in Shift Management Excellence from Mc Donald’s
  • Graduation in Advance Shift Management from Mc Donald’s
  • Graduation in Effective Management Practice from Mc Donald’s

Personal Information

  • Father's Name: (Late) Sh.Kuldeep Singh
  • Mother's Name: Smt. Kailash Kumari
  • Date of Birth: 02/17/86
  • Nationality: Indian

Rolesandresponsibility

  • Ensuring all managers are meeting Standards On all Shifts without Supervision.
  • Interviewing, Selecting Crew people and Conducting Crew Orientations.
  • Ensuring proper Documentation of Employee Personnel Files.
  • Cash Handling and ensuring all controls are in place to avoid any pilferage in the restaurant.
  • Inventories of Food, Paper and Operating Supplies.
  • Management Scheduling (completing and posting the Weekly Crew Schedule) and ensuring that the 3 FFF’s (Family, Friends, Fun) are being taken care of.
  • Helping to Budget and Control Assigned P & L through business planning.
  • Completing Daily, Weekly and Monthly Equipments Checkups and Calibrations.
  • Initiating Specific Actions to Continuously Improve Total Customer Satisfaction.
  • Managing Crew Training and Development.
  • Staffing Planning and Retention.
  • Completing and Analyzing Restaurant Reports and Formulating Corrective Action Plans.
  • Conducting Management Team meeting to review on restaurant profitability and crew training and development.
  • Controlling labor costs through improving on productivity measures.
  • Ensuring profitability by optimizing on Raw and complete product Waste, Pilferage, Cash and Yields while Managing shifts. Planning and Taking actions on the day-to-day shift profitability.

Hobbies and Interests

  • Driving
  • Cooking
  • Watching comedy Programs

Timeline

Shift Manager

Wendy's Canada
05.2023

Shift Manager

Tim Hortons Uk and Ireland
10.2021 - 03.2023

First Assistant Manager

McDonalds India
04.2013 - 09.2021

Assistant Manager

Café Coffee Day India
01.2010 - 12.2012

Secondary - Science (Non-medical)

Government Senior Secondary
Rajneesh Kumar