Rajneesh Kalla
Toronto,Ontario
Summary
Results-driven professional with extensive experience in operations, sales, and community management. Proven track record in client management and implementing effective strategies to enhance customer satisfaction. Adept at leveraging the latest technology and possessing robust IT knowledge to drive business efficiency and innovation. Committed to continuous learning and staying updated with technological advancements to support organizational growth and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Manager
Regus IWG Plc
08.2023 - Current
- Offered administrative assistance to a group of executives, CEO's, Directors.
- Well-informed about membership contracts, guidelines, and federal, state, and local laws governing the work environment.
- Managed the onboarding process for new members and coordinated member moves within the facility.
- Led purposeful innovation initiatives, optimizing operations and enhancing customer satisfaction through continuous improvements.
- Serving as the first point of contact, managing a high volume of inquiries and complaints efficiently.
Tax Admin
MGO India Pvt. Ltd.
04.2022 - 06.2023
- Provided administrative support to the USA Administrative Services Manager, the tax department, and the Coordinators.
- Demonstrated a strong sense of ownership, driving engagement and results, while managing risks and adhering to established work schedules.
- Executed administrative tasks including the preparation, processing, and updating of tax-related documents.
Senior Community Manager
The Garage Society
, India
02.2019 - 04.2022
- Acted as a bridge between management and clients, provided strategic advice and support to senior staff on complex issues, to enhance organizational advancement.
- Foresee, recognize, and address emerging issues and challenges, offering solutions for organizational transformation
- Supervise and direct team, including evaluating performance, training, coordinating schedules, and administering disciplinary measures
- Opened new co-working offices, set up operational processes, hired and trained the operations team according to company culture, and participated in sales, procurement, and IT setups
Community Manager
Regus IWG
, India
10.2017 - 01.2019
- Drove ongoing operational success by implementing competitive pricing strategies, and enhancing community offerings to add value.
- Represented the company as the primary point of contact, overseeing day-to-day operations, client onboarding, renewals, upselling, and ensuring client retention.
- Managed B2B office and virtual client inquiries, delivering solutions through a blend of email and phone communication.
- Conducted tours for prospective members, showcasing the benefits and features of the community.
Sales & Operations Executive
Livquik Technologies (Quickwallet)
12.2016 - 07.2017
- Onboarded clients from the specific region while selling and promoting the latest online payments platform
- Consistently met or exceeded sales quotas and targets, contributing to overall revenue growth
- Offer direction on corporate and divisional policies, procedures, and legislative requirements, ensuring compliance across the division
- Demonstrated deep knowledge online payments platform, effectively communicating their benefits to clients and addressing their needs
- Collaborated with cross-functional teams, including marketing and product development, to align sales strategies with broader business goals
Front Office Executive
The Surya Hotel
09.2016 - 12.2016
- Experienced with hotel reservation software, like Opera and RoomKeyPMS
- Performed check-in and check-out tasks.
- Welcome guests upon their arrival and assign rooms
- Coordinated front-office activities and supported back-office functions to enhance overall office efficiency.
Front Office Supervisor
The Claridges Hotel
11.2015 - 09.2016
- Performed check-in and check-out tasks
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guest's needs
- Upsell and cross-sell additional facilities and services, when appropriate
Senior Front Office Associate
The Lalit Hotel
01.2014 - 10.2015
Front Office Associate
Radisson Blu Plaza
12.2012 - 01.2014
Education
Bachelor of Science - Hospitality and Catering Technology: Hotel Management
Sikkim Manipal University
05.2015
Graduate Diploma - Hospitality, Catering, and Tourism
JIMS
05.2013
Skills
- Tech-savvy: MS Office Suite, Google Workspace, Acrobat, PMS software
- Operations: Daily operations, Data Entry, vendor management, calendar management, sales support, community engagement, administrative support, team training, client support and service, complex communications
- Professional skills: workload prioritization, target achievements, project management, service industry, organizational skills, effective communication, detail-oriented
- Innovative: Out-of-the-box thinking, progressive thinking, self-starter, Time Management
Certification
- Smart Serve Ontario
- CPR & AED
- ISSA Certified Personal Trainer
- French Speaking level-A1
Timeline
Community Manager
Regus IWG Plc
08.2023 - Current
Tax Admin
MGO India Pvt. Ltd.
04.2022 - 06.2023
Senior Community Manager
The Garage Society
02.2019 - 04.2022
Community Manager
Regus IWG
10.2017 - 01.2019
Sales & Operations Executive
Livquik Technologies (Quickwallet)
12.2016 - 07.2017
Front Office Executive
The Surya Hotel
09.2016 - 12.2016
Front Office Supervisor
The Claridges Hotel
11.2015 - 09.2016
Senior Front Office Associate
The Lalit Hotel
01.2014 - 10.2015
Front Office Associate
Radisson Blu Plaza
12.2012 - 01.2014
- Smart Serve Ontario
- CPR & AED
- ISSA Certified Personal Trainer
- French Speaking level-A1
Bachelor of Science - Hospitality and Catering Technology: Hotel Management
Sikkim Manipal University
Graduate Diploma - Hospitality, Catering, and Tourism
JIMS
Similar Profiles
Nouf AlkhraishaNouf Alkhraisha
Community Manager at Regus-IWG plc.Community Manager at Regus-IWG plc.
MIKAELA L. STEVENSMIKAELA L. STEVENS
Global Customer Success Director at Regus/IWG PLC (International Workplace Group)Global Customer Success Director at Regus/IWG PLC (International Workplace Group)
Tamika YzaguirreTamika Yzaguirre
(Promoted ) Community Manager at Regus (IWG,plc)(Promoted ) Community Manager at Regus (IWG,plc)