Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Work Preference
Timeline
Generic

Rajmukh Chauhan

Edmonton,AB

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Government of Punjab (India)
08.2014 - 03.2023
  • Point of contact for clients, customers and suppliers
  • Processing invoices and handling requests for information and data
  • Preparing and maintaining statistics to support office activities
  • Resolve administrative problems and inquiries and determine day to day procedure
  • Schedule agendas and coordinate meetings, appointments and travel arrangements
  • Maintain electronic and hard copy filing systems
  • Prepare and modify documents including correspondences, reports, draft memos and emails
  • Ordering and taking stock of office hardware and upkeep of office equipment
  • Coordinate and maintain records for staff, telephones, parking and petty cash
  • Assist staff in understanding office procedures and systems
  • Answering and directing phone calls to relevant staff
  • Welcoming visitors and assisting with inquiries.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Inventoried and ordered supplies for office.
  • Directed customer communication to appropriate department personnel.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Customer Support Executive

IBM (India)
08.2004 - 07.2014
  • Point of contact for clients, customers and suppliers
  • Resolve administrative problems and inquiries and determine day to day procedure
  • Schedule agendas and coordinate meetings, appointments and travel arrangements
  • Maintain electronic and hard copy filing systems
  • Prepare and modify documents including correspondences, reports, draft memos and emails
  • Ordering and taking stock of office hardware and upkeep of office equipment
  • Coordinate and maintain records for staff, telephones, parking and petty cash
  • Assist staff in understanding office procedures and systems
  • Answering and directing phone calls to relevant staff.

Warehouse Associate

Amazon
Edmonton, AB
05.2023 - Current
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Resolved discrepancies between physical count results and system generated reports.
  • Handled hazardous materials safely following prescribed regulations.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Communicated effectively with team members on matters related to work assignments.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Operated forklifts to fill or empty overhead spaces.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Recognized defective material and reported issues to management.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Packed boxes and stock using organizational guidelines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Education

Master of Information Technology -

Sikkim Manipal University (India)
01.2011

Bachelor of Information Technology -

Sikkim Manipal University (India)
01.2005

Skills

  • Project management and Leadership skills
  • Ability to work efficiently and effectively under pressure
  • Exceptional customer service and communication skills
  • Ability to prioritize and work to deadlines
  • Excellent decision making and negotiating skills
  • Ability to work independently and within a team setting
  • Extensive knowledge and experience with Microsoft Office programs
  • Comprehensive knowledge in bookkeeping and procurement
  • Database Management
  • Meeting Planning
  • Office Administration
  • Mail Handling
  • Appointment Scheduling
  • Travel Coordination
  • Expense Reporting
  • Document Control
  • Data Entry
  • Quality Assurance
  • Scheduling
  • Report Writing
  • Clerical Support
  • Calendar Management
  • Research
  • Phone Call Answering
  • Coordination
  • Staff Motivation
  • Correspondence Writing
  • Typing Proficiency
  • Recruiting
  • Project Management
  • Schedule Management
  • Strong Problem Solver
  • Deadline-Oriented
  • Data Organization
  • Customer Relations
  • Understands Grammar
  • Human Resources Management (HRM)

Affiliations

  • Worked on Govt sponsored project to uplift micro and macro food processing industry. My role in the project required me to analyze data regarding trends on industry specific needs regarding availability of raw material, new technology initiatives, market driven decisions, role of financial institutions to support new entrepreneurs.

Accomplishments

  • Awarded in September 2020 for making report on One District One Product report on the state of food processing industry during Covid-19 pandemic
  • Awarded in 2021 for meeting annual target for highest enrollment of enterprenuers.
  • Awarded in 2022 for organizing seminar for the awareness on the prospects of food processing industry.

Work Preference

Work Type

Full Time

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPaid time offWork from home option

Timeline

Warehouse Associate

Amazon
05.2023 - Current

Administrative Assistant

Government of Punjab (India)
08.2014 - 03.2023

Customer Support Executive

IBM (India)
08.2004 - 07.2014

Master of Information Technology -

Sikkim Manipal University (India)

Bachelor of Information Technology -

Sikkim Manipal University (India)

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Rajmukh Chauhan