Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Rajmall (Raj) Lal

Rajmall (Raj) Lal

Surrey,BC

Summary

Extensive experience in the Parts and Service department. Extensive background in inventory control, shipping / receiving, supply room management, utilizing computer software, sales and providing customer service Experienced in leadership including supervising, coordinating, scheduling and training staff Highly organized, detail oriented and able to work effectively in pressured environments Skilled in negotiating with vendors and suppliers to reduce costs and increase buying flexibility Proven ability to establish direct purchasing and inventory programs Accurately track and expedite orders using exceptional communication skills Demonstrated capacity for achievement in commission based sales environments Successfully expanded and maintained a dedicated client base Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

34
34
years of professional experience

Work History

Service Manager

J&G Fleet Services
01.2023 - 08.2024
  • Managing daily operations
  • Attending daily meetings with Fleet clients and management meetings
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Service Advisor

O'Connor Dodge & Chilliwack Volkswagen
01.2022 - 01.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Assistant Service Manager

Canadian Tire Corporation Ltd
01.2017 - 01.2022
  • Daily service department duties
  • Assisted the service manager on a daily basis
  • Managed the service department when asked to do so in all aspects
  • Made service department schedule for all staff in department
  • Assisted with and completed payroll as required
  • Assisted with and attended to any client complaints or concerns in service department
  • Assisted the store managers and cashiers if or when required
  • Assisted parts department when asked
  • Worked with and answered any questions for the General manager and the President of the store
  • My services never limited

Parts Advisor

Wolfe Automotive Group
01.2016 - 01.2017
  • Daily parts department duties
  • Attended to service department technicians for all parts required and assisted when asked with my past experiences in the department
  • Assisted the service manager with any questions to be answered
  • Assisted with parts department audits for all the dealers in the Wolfe Langley auto group

Service Advisor ( GM ). Parts Advisor/ Manager ( Kia )

Eagle Ridge GM and Kia West
01.2011 - 01.2016
  • Company Overview: GM and KIA under same ownership group
  • Daily service department operations during the week
  • Opened and closed service department on weekends when scheduled
  • Operated tower on weekends to ensure shop flow
  • Daily management operations
  • Ensured parts are ordered and received on a timely basis for service/ sales and wholesale clients
  • Inventory management
  • Semi and annual parts department audits
  • GM and KIA under same ownership group

Parts and Service Advisor

Murray Hyundai
01.2006 - 01.2010
  • Daily parts and service advisor operations
  • Assisted the parts and service manager as required
  • Assisted with tower operations
  • Assisted sales department
  • Assisted detail department to be making sure vehicles are out in a clean and timely manner
  • Attended sales department meetings on weekends to help grow the business
  • Performed wholesale client visits on a weekly basis
  • Assisted with any clients complaints or dissatisfied

Parts and Service Advisor

North Shore Mitsubishi
01.2004 - 01.2005
  • Daily operations as a parts and service advisor
  • Assisted the Parts and Service manager as required
  • Assisted with warranty claims
  • Sourced parts for both the service department and wholesale clients

Automotive Service Advisor

Haley's White Rock Chrysler
01.2001 - 01.2004
  • Opened and closed service department
  • Coordinated schedules and work orders to streamline services
  • Scheduled appointments
  • Helped with tower operations during the week and weekends
  • Opened and closed daily service repair orders
  • Communicating always with all members of the parts and service departments
  • Communicating with all forms of management / sales department and all office staff as required

Parts and Service Advisor/ Manager

Burnaby Hyundai
01.1997 - 01.2001
  • Full daily operations as a Parts and Service department advisor/ manager
  • Warranty administrator
  • Sourced and ordered parts for both the service department and wholesale clients
  • See all from below ( Vancouver Hyundai / Peugeot) job descriptions

Parts and Service Advisor/ Manager

Vancouver Hyundai / Peugeot
01.1991 - 01.1996
  • Managed daily operations, trained and supervised staff and coordinated the team
  • Helped daily to schedule service department appointments
  • Submitted and followed warranty claims for both parts and service department
  • Resolved customer concerns; entered / followed warranty claims; attended meetings
  • Worked with staff providing customer service, sales; performed daily tower operations
  • Shipping and Receiving
  • Parts delivery driver

Education

Parts and Service Management -

10.2024
Multiple courses attended to and completed with honors in my 31 plus years of dedication to this industry and my forever loved career.

Secondary School -

Sir Charles Tupper, Vancouver, BC
01.1991

Skills

  • Excellent client care skills
  • Purchasing
  • Auto Service Management
  • Multitasking and Organization
  • Problem-Solving
  • Positive Attitude
  • Team Leadership
  • Reliable and Responsible
  • Customer Service Management
  • Time Management
  • Service and Parts Teams Management

Additional Information

I have been in the parts and service department now for approximately 31 plus years and continue to enjoy my career path. I strongly believe in that this is in no way or limited to 8 hr shift day to day. You must be flexible in all aspects in this business. I take my client care and satisfaction very seriously and hold myself to very high standard. I strongly believe in getting client to their destination always safely in the vehicle that may be driven. HAPPY and SAFE clients is what keeps me excited every day of my career choice.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Service Manager - J&G Fleet Services
01.2023 - 08.2024
Service Advisor - O'Connor Dodge & Chilliwack Volkswagen
01.2022 - 01.2023
Assistant Service Manager - Canadian Tire Corporation Ltd
01.2017 - 01.2022
Parts Advisor - Wolfe Automotive Group
01.2016 - 01.2017
Service Advisor ( GM ). Parts Advisor/ Manager ( Kia ) - Eagle Ridge GM and Kia West
01.2011 - 01.2016
Parts and Service Advisor - Murray Hyundai
01.2006 - 01.2010
Parts and Service Advisor - North Shore Mitsubishi
01.2004 - 01.2005
Automotive Service Advisor - Haley's White Rock Chrysler
01.2001 - 01.2004
Parts and Service Advisor/ Manager - Burnaby Hyundai
01.1997 - 01.2001
Parts and Service Advisor/ Manager - Vancouver Hyundai / Peugeot
01.1991 - 01.1996
- Parts and Service Management,
Sir Charles Tupper - Secondary School,
Rajmall (Raj) Lal