Raj Kushal Dursun
Team Lead Airport Operations And Customer Service
Pierrefonds,Québec
Summary
Personal profile: I am a very motivated person, ready for new challenges and always want the job to be done perfectly. With all my expertise and knowledge acquired from my past job’s experiences, I am 100% sure that I will be an asset for your company. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Operational Team Lead
Aeroport de Montreal
Pierrefonds, QC
08.2019 - Current
- The primary responsibility of an operations team leader is to manage the workforces to ensure teamwork, cooperation, and productivity . manages staff, creates policies, and provides beneficial services to the employees. The team leader ensures the alignment of the company's needs with the employees' desires
- Optimized customer experience by delivering superior services and effectively troubleshooting issues with US CUSTOMS AND CANADIAN BORDER AGENCY decalaration form
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Data entry operator
Mediasys LTD
Mauritius, Port Louis
01.2017 - 01.2019
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Verified data files prior to entry to maintain high data accuracy
- Corrected data entry errors to prevent later issues such as duplication or data degradation
Hotel Front Desk Receptionist
West Palm Beach hotel
Mauritius
01.2017 - 01.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Designed employee work schedules to address complete operational needs.
Education
High School Diploma -
Competence Rive SUD
399 RUE CONRAD PELLETIER 05.2019 - 11.2021
High School Diploma -
STATE SECONDARY SCHOOL MAURITIUS
MAURITIUS 01.2016 - 11.2018
High School Diploma -
IBM SKILL PROGRAM (SOFTWARE ENGINEERING)
REMOTE 01.2023 - Current
Skills
Teambuilding
Training and Development
Active Listening
Planning and Coordination
Flexible and Adaptable
Data Entry
Attention to Detail
Self-Motivated
Dependable and Responsible
[Type] Software Proficiency
Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
- Collaborated with team of [50] in the development of [Project baggage transit section US].
Affiliations
- Lions Club
Certification
CPA 3EME ANNEE
Timeline
High School Diploma -
IBM SKILL PROGRAM (SOFTWARE ENGINEERING)
01.2023 - Current
CPA 3EME ANNEE
08-2022
Operational Team Lead
Aeroport de Montreal
08.2019 - Current
High School Diploma -
Competence Rive SUD
05.2019 - 11.2021
Data entry operator
Mediasys LTD
01.2017 - 01.2019
Hotel Front Desk Receptionist
West Palm Beach hotel
01.2017 - 01.2018
High School Diploma -
STATE SECONDARY SCHOOL MAURITIUS
01.2016 - 11.2018