Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Raj Kushal Dursun

Team Lead Airport Operations And Customer Service
Pierrefonds,Québec

Summary

Personal profile: I am a very motivated person, ready for new challenges and always want the job to be done perfectly. With all my expertise and knowledge acquired from my past job’s experiences, I am 100% sure that I will be an asset for your company. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
3
3
Languages

Work History

Operational Team Lead

Aeroport de Montreal
Pierrefonds, QC
08.2019 - Current
  • The primary responsibility of an operations team leader is to manage the workforces to ensure teamwork, cooperation, and productivity . manages staff, creates policies, and provides beneficial services to the employees. The team leader ensures the alignment of the company's needs with the employees' desires
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues with US CUSTOMS AND CANADIAN BORDER AGENCY decalaration form
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.

Data entry operator

Mediasys LTD
Mauritius, Port Louis
01.2017 - 01.2019
  • Completed data entry tasks with accuracy and efficiency
  • Scanned documents and saved in database to keep records of essential organizational information
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Verified data files prior to entry to maintain high data accuracy
  • Corrected data entry errors to prevent later issues such as duplication or data degradation

Hotel Front Desk Receptionist

West Palm Beach hotel
Mauritius
01.2017 - 01.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Designed employee work schedules to address complete operational needs.

Education

High School Diploma -

Competence Rive SUD
399 RUE CONRAD PELLETIER
05.2019 - 11.2021

High School Diploma -

STATE SECONDARY SCHOOL MAURITIUS
MAURITIUS
01.2016 - 11.2018

High School Diploma -

IBM SKILL PROGRAM (SOFTWARE ENGINEERING)
REMOTE
01.2023 - Current

Skills

Teambuilding

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.
  • Collaborated with team of [50] in the development of [Project baggage transit section US].

Affiliations

  • Lions Club

Certification

CPA 3EME ANNEE

Timeline

High School Diploma -

IBM SKILL PROGRAM (SOFTWARE ENGINEERING)
01.2023 - Current

CPA 3EME ANNEE

08-2022

Operational Team Lead

Aeroport de Montreal
08.2019 - Current

High School Diploma -

Competence Rive SUD
05.2019 - 11.2021

Data entry operator

Mediasys LTD
01.2017 - 01.2019

Hotel Front Desk Receptionist

West Palm Beach hotel
01.2017 - 01.2018

High School Diploma -

STATE SECONDARY SCHOOL MAURITIUS
01.2016 - 11.2018

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Raj Kushal DursunTeam Lead Airport Operations And Customer Service