Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
RAJIV KRISHNAN RADHA

RAJIV KRISHNAN RADHA

Kitchener,Ontario

Summary

  • Proficiency in utilizing Microsoft Excel, including data analysis, data manipulation and formulae, as well as collaboration tools such as Miro, Trello, SharePoint and Box.
  • Proficient in OneNote, PowerPoint, Word, MS Bookings, and Visio for creating professional documents, scheduling appointments, managing plans and designing process flows.
  • Experience in result-oriented professional with expertise in Microsoft Power Platform- Power BI.
  • Expertise in SQL and Excel for data analysis and reporting. Skilled in data visualization and reporting using Tableau and Power BI.
  • Experience in working with HRM tools such as ADP and also well versed with tools such as Miro, Trello, SharePoint and Box.
  • Experienced in setting up secure data transfers using WinSCP.
  • Strong project management skills, including planning, budgeting, and stakeholder management.
  • Strong analytical skills with the ability to extract insights from complex data sets, perform data cleansing, data visualization and data-driven decision making.
  • Detail-oriented and accurate in data analysis and reporting, with strong problem-solving and critical-thinking skills.
  • Highly analytical with excellent time management and organizational skills.
  • Exceptional team player with outstanding collaboration and communication skills.

Overview

13
13
years of professional experience

Work History

Human Resources Administrator

Nordia Inc
Waterloo, ON
01.2020 - 03.2023
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Initialized background checks for potential new hires.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Handled employee conflicts efficiently while following all company procedures.
  • Prepared or maintained employment records using human resources management system software.
  • Scheduled appointments, meetings and events for management staff.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Analyst

Global Data Plc
Hyderabad, India
10.2016 - 11.2019
  • Conducted data analysis and data visualization to identify patterns, trends and opportunities for process improvement using Power BI
  • Coordinated regular project meetings with stakeholders to report progress, identify issues, and provide solutions
  • Skilled in Creating Visually appealing and interactive dashboards and reports, data modeling, data visualization and data analysis
  • Leveraged SQL and Microsoft Excel to perform advanced data analysis and reporting, delivering actionable insights to stakeholders with Business Analysis and Business Decisions
  • Created project status reports using SQL and Microsoft Excel and presented to senior management, highlighting key metrics and recommendations
  • Fostered strong relationships with clients and vendors, driving business growth and retention
  • Extracted, transformed, and loaded data using SQL from various sources for analysis
  • Conducted rigorous data quality checks to ensure accuracy and completeness of data, identifying and addressing any issues
  • Maintained comprehensive documentation related to data sources, processes, and solutions, ensuring continuity and consistency
  • Skilled in using marketing automation software like HubSpot to analyze sales and campaign performance and customer service
  • Collaborated with cross functional teams including project managers and other reposting teams to ensure seamless implementation on Database.

Associate Analyst

DMV Business & Market Research Pvt. Ltd
Hyderabad, India
02.2010 - 09.2016
  • Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
  • Created and managed database of information gathered from research.
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
  • Identified, analyzed and executed new and potential products, services, markets and advertising opportunities.
  • Created and presented real-time reports on current market conditions to upper management.
  • Prepared reports that interpret consumer behavior, market opportunities and conditions, marketing results, trends and investment levels.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Utilized specialized software to capture and process data.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Education

Bachelor of Arts - Commerce & Computers

Osmania University
India
09.2008

No Degree - Supply Chain Management

University of Waterloo
Waterloo, ON

Skills

  • MS Office 365 Tools: Word, Excel (Pivot tables, VLOOKUP, and other analytical operations), PowerPoint, One Note, Visio, MS Bookings (Appointment scheduling and management)
  • Microsoft Power Platform: Power BI, Power Automate
  • SQL: Skilled in writing SQL Queries to extract and manipulate data, create views and stored procedures
  • Analysis and visualizations using Tableau, Power BI and SQL
  • Creating simple forms using Salesforce Admin tools

Timeline

Human Resources Administrator

Nordia Inc
01.2020 - 03.2023

Analyst

Global Data Plc
10.2016 - 11.2019

Associate Analyst

DMV Business & Market Research Pvt. Ltd
02.2010 - 09.2016

Bachelor of Arts - Commerce & Computers

Osmania University

No Degree - Supply Chain Management

University of Waterloo
RAJIV KRISHNAN RADHA