Rajiv Kumar
Thornbury,ON
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Tim Hortons through strategic planning and complex problem-solving. Skilled in staff management and development, achieving significant improvements in workflow efficiency. Excels in training and mentoring, leveraging both hard and soft skills to meet and exceed objectives. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
Thornbury, ON
02.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Dollarama
Collingwood, ON
08.2022 - 08.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Forklift Operator
Tempur Sealy
Mississauga, ON
08.2021 - 01.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
SAINT CLAIR COLLEGE
Windsor, ON09.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Staff Discipline
- Strategic Planning
- Complex Problem-Solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Supervisor
Dollarama
08.2022 - 08.2023
Supervisor
Tim Hortons
02.2022 - Current
Forklift Operator
Tempur Sealy
08.2021 - 01.2022
High School Diploma -
SAINT CLAIR COLLEGE