Rajiv Gupta
Winnipeg,MB
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Supervisor
Future Transfer Co.
11.2022 - 08.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Team Leader
Future Transfer Co.
01.2021 - 10.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Store Manager
Dominos
03.2018 - 03.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Shift Supervisor
Countdown Supermarket
04.2017 - 03.2018
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Coached team members to increase productivity’s.
Department Manager
Warehouse
01.2016 - 03.2017
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Handled shift overstock, restocking and inventory control.
- Performed opening and closing duties as part of management team and handled cash management.
Customer Service Representative
Warehouse
02.2015 - 11.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Driver
Dominos Driver
02.2014 - 01.2015
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Education
High School Diploma -
Imperial College of New Zealand
Auckland, New Zealand08.2015
Secondary School of Education - Commerce
DAV Centenary Public School
Punjab, India03.2013
Skills
- Team building
- Organizational skills
- Friendly, positive attitude
- Conflict resolution
- Multitasking
- Training & development
- Good work ethic
- Planning & organizing
- Critical thinking
- Computer skills
- Active listening
- Microsoft Office
- Customer service
Timeline
Uber Driver
Uber
09.2023 - Current
Supervisor
Future Transfer Co.
11.2022 - 08.2023
Team Leader
Future Transfer Co.
01.2021 - 10.2022
Store Manager
Dominos
03.2018 - 03.2020
Shift Supervisor
Countdown Supermarket
04.2017 - 03.2018
Department Manager
Warehouse
01.2016 - 03.2017
Customer Service Representative
Warehouse
02.2015 - 11.2015
Driver
Dominos Driver
02.2014 - 01.2015
High School Diploma -
Imperial College of New Zealand
Secondary School of Education - Commerce
DAV Centenary Public School
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