RAJITHA RAJAPPAN NAIR

An accomplished & customer centric professional with more than 16 years of rich experience in managing all facets of customer services and client association across BPO domain. Proved experience in managing customer service operations including handling Ocean Import / Export Shipments customers, Resolving customer queries, Preparing Monthly Reports and Quarterly Reports with an aim to accomplish corporate plans & goals. Possess superb communication skills and a `can do` attitude adept at understanding customer’s needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Proficient handling high maintenance clients and working with senior management in a fast-paced and rapidly changing environment. Focused on establishing excellent productive client relationships, working to identify their needs, quickly resolve issues and assuring their business needs are met. Conversant with Microsoft Office (Word/Excel/PowerPoint) and internet applications. Exhibited qualities by handling high maintenance clients and implementing adequate measures to maximize customer satisfaction level. Proven experience working with senior management in a fast-paced and rapidly changing environment. An articulate communicator, possesses superior leadership skills with an innate ability to interact effectively with people of various cultures & backgrounds and succeed in high-pressure & deadline-driven environment.

Employee of the month in HCL

Two times employee of the month in Scope International