RAJINDER KAUR
Brampton,ON
Summary
Customer-focused and tech-savvy professional with a strong academic background in Computer Science, complemented by over 3 years of experience in customer support and administrative roles. Proficient in resolving inquiries, managing records, and providing technical troubleshooting in fast-paced environments. Recognized for delivering exceptional service and supporting diverse individuals in accessing necessary resources efficiently.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Mavi Distribution Inc.
2024.05 - Current
- Answered a high volume of inbound inquiries via phone and email, troubleshooting issues and providing prompt resolutions.
- Tracked, documented, and retrieved information in databases, ensuring data accuracy and accessibility for all team members.
- Utilized Microsoft Office 365 and PDF software for managing documents, reports, and communications in a remote administrative environment.
- Coordinated across departments to resolve problems and relay information, demonstrating strong multi-tasking and problem-solving skills.
- Delivered consistent, professional customer experiences in every internal and external interaction, building trust and long-term relationships.
Shift Coordinator
Burger King, Redberry Franchising Corp.
2021.09 - 2024.04
- Handled high-volume inbound customer calls and inquiries, using probing questions and structured problem-solving for efficient issue resolution.
- Managed and updated employee databases and records using Microsoft Outlook and Office Suite, ensuring accuracy and easy retrieval.
- Processed financial records including delivery invoices and daily bank deposits of over $5000, demonstrating strong attention to detail.
- Trained and onboarded new team members on systems, tools, and customer service procedures, adapting explanations to varied skill levels.
Education
Postgraduate Diploma - Computer Software & Database Development
Lambton College
Toronto, ON2021-01
Master of Technology - Computer Software Engineering
Punjabi University
India2018-01
Bachelor of Technology - Information Technology
IITT College
India2012-01
Skills
Excellent Communication and Negotiation Skills - Verbal and Written - Can effectively communicate ideas with coworkers and customers I enjoy teaching people about technology and explaining technical subjects in terms anyone can understand
Excellent Leadership skills – Employee Motivation, Adaptability and Agility Got offered a Leadership position because I demonstrated Excellent Leadership Qualities
Analytical abilities and critical thinking – Can provide logical solutions to problems frequently Expert in identifying trends and key performance indicators
Innovative and creative – I find enjoyment in learning new things and genuinely wanting to know how things really work Have been creative in resolving technology hurdles and code errors
Timeline
Administrative Assistant
Mavi Distribution Inc.
2024.05 - Current
Shift Coordinator
Burger King, Redberry Franchising Corp.
2021.09 - 2024.04
Postgraduate Diploma - Computer Software & Database Development
Lambton College
Master of Technology - Computer Software Engineering
Punjabi University
Bachelor of Technology - Information Technology
IITT College
Technical Skills
- SQL, database development & administration, Software development lifecycle (SDLC), Python, Windows 10/11, Microsoft Office 365, Scheduling and record management software, Word, Outlook, Excel, Google and Microsoft Workspace