Rajinder Kaur Ghumman

Client: Puma Energy

• User administration and management.
• Perform RCA by identifying, analyzing and providing solutions to issues reported by application users.
• Driving communication with the users, development and third-party integration teams to identify the root cause of errors.
• Extracting data using SQL queries from multiple databases and rearranging the same for easy use.
• Maintained an up-to-date understanding of industry best practices and emerging technologies to better serve clients'' needs.
• Developed knowledge base articles to aid in the resolution of common issues, reducing ticket volume.
• Perform data analysis using power query to clean, rearrange and filter data to use it for updating in the database.
• Maintaining Business continuity by analyzing and providing work around for high priority issues.
• Mentoring new team members.
• Finding out areas to improve application.
• Streamlined support processes for improved efficiency and reduced response times.
• Enhanced customer satisfaction by addressing and resolving technical issues promptly.
• Translated technical terminology for clients to communicate through ticket system.
• Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
• Presented technical concepts clearly and concisely both verbally and in written form using different reports and excel files for diverse audiences.

Client: Infineon

• Understanding current applications and customer requirements.
• Designing comprehensive test cases and executing them under various conditions.
• Perform functional and integration testing of the application based on test scenarios.
• Perform Sanity testing and Regression testing after deployment.
• Maintaining Quality Center with test scenarios, results and defects.
• Good exposure to SDLC (Software Development Life Cycle) and STLC (Software Test Life Cycle).
• Collaborated with development teams to resolve defects and improve the overall stability of applications.