Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rajinder Kaur

Surrey,Bristish Columbia

Summary

Enthusiastic proud manager in the retail industry with 6 years of customer service experience. Forged trusted customer relationships in active listening and consistent communication. Implemented financial solutions through constant data analysis and client-centric approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Management Associate II

Hertz
09.2021 - Current
  • Supported achievement of location sales and margin goals
  • Achieved individual sales goals and customer service goals
  • Supported branch’s business plan by assisting the Branch Manager
  • Maintained company standards by ensuring cars are presentable to customers
  • Provided Clean and service facilities to ensure customer satisfaction
  • Trained new employees to achieve organizational goals.
  • Management approximately 30 calls and emails per day from customers

Cashier/Customer Service Representative

Walmart Canada
07.2018 - 09.2021
  • Facilitated customers by greeting them and answering their queries about the products to ensure an efficient shopping experience.
  • Processed payments and scanned the purchases.
  • Managed customer relationships
  • Handled returns and assisted sales and stock associates in slow hours.

Security Officer

Allied Universal
09.2020 - 08.2021
  • Responded to emergency situations.
  • Signed in and out visitors to the site
  • Performed exterior and interior building patrols
  • Monitored premises to prevent theft, violence, or infractions of rules.
  • Reported any facility issues such as fire hazards and leaking water pipes

Customer Relations Team Member

Bass Pro Shops
10.2019 - 03.2020
  • Established customer billing, processed orders, and provided basic bookkeeping for cash receipts.
  • Managed the sales process according to the customer needs
  • Answered incoming calls, taking messages, as necessary.
  • Presales and post sales management.

Security Officer (overnight)

Securiworld
05.2019 - 08.2019
  • Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintained the environment by monitoring and setting building and equipment controls.

Education

Post Baccalaureate Diploma - Finance

Douglas College
New Westminster, BC
09.2020

Master’s - Business Management (Finance)

Punjab Technical University
Jalandhar (India)
07.2017

Bachelor’s - Business Management (Finance)

Punjabi University
Patiala (India)
07.2013

Skills

  • Professional Skills- Cross Cultural Communication Critical Thinking Presentation Skills Team Leadership Excellent Communication Public Speaking Decision Making Strategic Planning Process Management Problem Solving Skills Data Analytic Innovative Management Customer Engagement
  • Technical Skills -MS Word MS Excel MS Powerpoint

Languages

Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional

Certification

Certificate of first position, Entrepreneur workshop, Punjab, India 2015

Timeline

Management Associate II

Hertz
09.2021 - Current

Security Officer

Allied Universal
09.2020 - 08.2021

Customer Relations Team Member

Bass Pro Shops
10.2019 - 03.2020

Security Officer (overnight)

Securiworld
05.2019 - 08.2019

Cashier/Customer Service Representative

Walmart Canada
07.2018 - 09.2021

Post Baccalaureate Diploma - Finance

Douglas College

Master’s - Business Management (Finance)

Punjab Technical University

Bachelor’s - Business Management (Finance)

Punjabi University

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Rajinder Kaur