Rajinder Kaur
Winnipeg,MB
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Learning Ambassador
Amazon
Brampton, Ontario
08.2021 - 01.2025
- Assists customers with problems orders that have been lost or delayed
- Give feedback to fellow associates on their work quality of work
- Assists management in training of new hires during peak seasons
- Interacts as an ambassador with associates in the inbound department by giving them a tour of the facility and finding out their needs and challenges.
- Using Standard procedures to address and resolve customer problems while elevating non-standard actions..
Customer Service Representative
McDonald's
Bolton, Ontario
03.2020 - 12.2020
- Provided customer service and taking orders on calls and walk-in Customers
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Process Associate
Knack Global
Mohali, India
04.2017 - 11.2017
- Company Overview: Medical billing and payment management services
- Manage incoming and outgoing payments for medical treatment
- Submit billing data to insurance providers
- Work claims and claim denials to ensure maximum reimbursement for services provided
- Implement, maintain, and report on programs initiated by the practice
- Medical billing and payment management services
Education
Post Graduate Certificate - Supply Chain Management
St. Lawrence College, Alpha Academy
Toronto, Ontario04.2021
Advanced Diploma - Human Resources
St. Lawrence College, Alpha Academy
Toronto, Ontario08.2020
Masters of commerce -
Kurukshetra University
Kurukshetra, Haryana, India05.2019
Bachelor of commerce -
Kurukshetra University
Kurukshetra, Haryana, India05.2017
Skills
- Time management
- Administrative tasks
- Microsoft Word
- Microsoft Excel
- Interpersonal and communication skills
- Customer relationship management
- effective organizational planning skills
Timeline
Learning Ambassador
Amazon
08.2021 - 01.2025
Customer Service Representative
McDonald's
03.2020 - 12.2020
Process Associate
Knack Global
04.2017 - 11.2017
Post Graduate Certificate - Supply Chain Management
St. Lawrence College, Alpha Academy
Advanced Diploma - Human Resources
St. Lawrence College, Alpha Academy
Masters of commerce -
Kurukshetra University
Bachelor of commerce -
Kurukshetra University