RAJI KAUR RANDHAWA

• Interact with customers, assisting them with their needs and inquiries
• Maintain inventory of lumber products, ensuring shelves are well-stocked and organized
• Keep aisles and work areas clean and tidy
• Restock returns to their appropriate shelves
• Assist customers in cutting boards to their desired size and dimensions
• Offer additional services such as delivery and special orders
• Conduct on-floor training for new associates
• Increased lumber sales by providing excellent customer service and in-depth product knowledge.
• Assisted customers with making optimal choices for construction, renovation and addition plans.
• Continuously updated product knowledge through training sessions and industry research, becoming a trusted resource for colleagues and customers alike.

Associate Training Coach

• Coaching and mentoring associates to enhance their product knowledge and customer service skills.

• Ensuring compliance with safety procedures and promoting a safe work environment.

• Training associates in effective sales techniques and upselling strategies.

• Familiarizing associates with technology and systems used in the store.

• Providing expertise in specialized departments to improve product expertise.

• Reinforcing company policies and values among the team.

• Encouraging teamwork and facilitating effective communication.

• Supporting continuous learning and development for associates.

• Contributing to the overall success and growth of the team and the store.

• Explain opening and closing shift procedures in detail.
• Fostered a positive and supportive environment, promoting collaboration among team members.
• Enhanced team performance by developing and implementing effective coaching strategies.

• Oversee daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
• Perform orientations and/or schedule training as needed for employees
• Interpret and explain work procedures and policies to staff
• Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation
• Oversee daily transactions, including accounts payable/receivable
• Manage month-end and year-end closing
• Monitor the daily performance of the accounting department
• Organize financial data into useable information and maintain updated records.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Checked status of orders and back-ordered products to coordinate efficient shipments.
• Took cash and credit card payments via phone, in person, and through email.
• Established positive relationships with customers through personalized interactions and genuine concern for their needs.
• Contributed to company growth by upselling products and services based on customers'' specific requirements.
• Collaborated with team members to develop and implement strategies for improving overall customer experience.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Maintained up-to-date knowledge of product and service changes.