Raji George
Woodstock,ON
Summary
Proven track record in shipping and logistics, demonstrated at Logistics Alliance where I enhanced customer retention through exceptional call management and team development. Skilled in Microsoft Excel and adept at streamlining operations, I consistently improve project completion rates without sacrificing quality. My approach combines strategic warehousing functions with effective communication, driving significant achievements in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Logistics Alliance
03.2019 - Current
- Developed rapport with vendors and carriers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Sending dispatches to carriers and following up
- Updating and maintaining company portal
Operational Administrator
Logistics Alliance
03.2018 - 03.2020
- Handled a warehouse shift by assigning duties to coworkers and keep track on inbound and outbound loads.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Dispatcher
All State Logistics
04.2016 - 03.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher Office Assistant
James Transport
11.2015 - 01.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Education
High School Diploma -
St Lawrence College
Kingston, ON03.2016
Bachelor of Science - Medical Laboratory Science
Dr NGP Arts And Science College
Coimbatore01.2013
Skills
- Microsoft Excel
- Call Management
- Team Development
- Warehousing functions
- Shipping and Logistics
Languages
English
Full Professional
Timeline
Customer Service Representative
Logistics Alliance
03.2019 - Current
Operational Administrator
Logistics Alliance
03.2018 - 03.2020
Dispatcher
All State Logistics
04.2016 - 03.2017
Dispatcher Office Assistant
James Transport
11.2015 - 01.2016
High School Diploma -
St Lawrence College
Bachelor of Science - Medical Laboratory Science
Dr NGP Arts And Science College
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