RAJESHWAR RAO VEDIRA
Hamilton,ON
Summary
Seasoned Operations Manager and talented leader with 4+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
DESI MART INC
2022.10 - Current
- Staff management – onboarding, training & monitoring (Meet with new frontline employees daily to ensure consistent communication and support of onboarding)
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Maintaining inventory levels required for mart operations
- Restocking products depending on customer requirements & delivery orders for business clients
- Interactions with supervisors & staff to ensure task completed within time bound
- Meeting & maintaining industry standards in safety of employees
- Compliance of Safety, Land, and Environment Audits
- Ensuring operational KPI's in marts operations
- Product, Price, Place, Promotion, Revenue growth, Revenue per client, Profit margin, Client retention rate, Customer satisfaction
- Assisting staff on delivery dock duties as per guidelines
- Performing Weekly Work Audits + Detailed monthly reports
- Scrutinizing Monthly Financial Account Audits, includes B2B payments reports.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 32% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Senior Manager, Distribution Operations
Livromatic
2021.03 - 2022.10
- Hiring employees and scheduling them according to daily requirements
- Scrutinizing accounting and payments reports on weekly basis
- Work audits on day to day basis
- Weekly audits on performance reports & weekly Finance Audit on Payments
- Scrutinizing Monthly Maintenance Reports on fleet maintenance
- Annual operations budget
- Detailed monthly operations forecast
- Monthly operation KPIs / EBITs
- Implementation of ROCK Performance modules
- Ensuring 100% client satisfaction and providing infrastructure needed
- Interaction with supervisors & warehouse staff to ensure vehicles provided are well equipped and drivers meeting required standards, maintaining wide range of vehicles & coordinating with service staff to get fast and safe road assistance
- Tracking delivery drivers to make sure work completed before deadline by complying all specifications
- Coordinating client's managers to follow up issues causing on road to ensure smooth transition of deliveries
- Interactions with various clients like Good food, FedEx, UPS, DHL, and Intelcom
- Job-Specific Competency
- Business
- Customer Focus
- Developing Direct Reports and Others
- Drive for Results
- Integrity and Trust
- Intellectual Horsepower
- Interpersonal Savvy
- Managing and Measuring Work
- Process Management
- Managerial Courage
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Operations Manager
Livromatic Transport Inc
2019.11 - 2021.02
- Multi site Operations in Montreal, Quebec city, Rimouski, New Richmond, and Toronto)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
SITE ENGINEER
FORMOZING CONSTRUCTIONS
2016.01 - 2018.01
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports
- Built strong rapport with new and existing clients to better serve and promote branch loyalty
- Coordinating with employees in site to maintain ceaseless workflow & maximizing operations by including and providing assistance to local small scale construction & design companies
- Elevated customer satisfaction ratings by resolving worksite damage & product issues for speedy resolutions
- Networked within communities to identify and capitalize on business opportunities
- Scrutinizing Maintenance Reports
- Conducting construction field services, monitor and initiate construction work schedules
- Coordinating with design & material team and to follow up issues causing to ensure smooth transition
- Tracking stats to make sure work completed before deadline by complying all Regulatory specifications
- Employee Safety, Land, Environment management
- On -site Work audit, and work efficiency with on demand priorities performance reports & Finance Audit on Payments
- Oversaw quality control and health and safety matters for construction teams
- Developed safety awareness program consisting of construction safety audits and safety meetings
- Gathered data, incorporating into drawings, schematics and maps
- Analyzed survey reports, maps, blueprints, and other topographical and geologic data to plan infrastructure and construction projects
Education
Post Graduate Diploma - Civil Engineering Technology, Design & Testing
Matrix College of Management Technology & Healthcare
Montreal, QC05.2020
Bachelor of Science - Civil Engineering
TKR Engineering College (AFFILIATED TO JNTUH)
HYDERABAD05.2016
Skills
- Budgeting, Cost control & Cost cutting, Observation, Integrity, Capacity planning, Customer compliance, Inventory Management, Transit/Transport management, People management, Audit, Budget Management.
- TOOLS:
- Microsoft office, excel, power point, T - Sheet's, Locus, Circuit Router, Fleetio Go (Fleet maintenance application), DRO (Dynamic Route Optimization), G-Sheets, ERP Systems.
- Business Intelligence
- Employee Motivation
- Expense Reports
- Business Administration
- Business Administration
- Business Administration
Accomplishments
- Promoted to Senior Ops Manager after 2 years with the company.
- Supervised team of 32 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Product delivery efficacy through effectively helping with dispatch teams.
- Collaborated with team of 5 in the development of Last mile operations.
Certification
- AUTO CAD 2D & 3D Training - 2 Months
- CONSTRUCTION DRAWINGS Training - 1 Month
- ETABS & SAFE Training - 1.5 Months
- QUANTITY SURVEYING Training - 2 Months
- CIVIL 3D Training - 3 Months
Timeline
Store Manager of Operations
DESI MART INC
2022.10 - Current
Senior Manager, Distribution Operations
Livromatic
2021.03 - 2022.10
Operations Manager
Livromatic Transport Inc
2019.11 - 2021.02
SITE ENGINEER
FORMOZING CONSTRUCTIONS
2016.01 - 2018.01
Post Graduate Diploma - Civil Engineering Technology, Design & Testing
Matrix College of Management Technology & Healthcare
Bachelor of Science - Civil Engineering
TKR Engineering College (AFFILIATED TO JNTUH)
- AUTO CAD 2D & 3D Training - 2 Months
- CONSTRUCTION DRAWINGS Training - 1 Month
- ETABS & SAFE Training - 1.5 Months
- QUANTITY SURVEYING Training - 2 Months
- CIVIL 3D Training - 3 Months
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