GURPREET KAUR
Dartmouth,NS
Summary
Dynamic professional with a proven track record in security and customer service, notably at Paladin Security. Skilled in crisis intervention and Microsoft Office, I excel in high-pressure environments, ensuring safety and efficiency. My leadership at Subway contributed to a 20% sales increase, showcasing my ability to blend superior customer service with strategic operational improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Paladin Security
Dartmouth, Nova Scotia
10.2023 - Current
- Security officer at Nova Scotia Mental and Addiction Hospital at Dartmouth.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Utilize the company’s guest policies to issue guest passes and make sure that each guest is accompanied by an employee before entering the facility
- Perform scheduled and random checks of designated areas throughout the facility to check for any security breaches
Security Officer
Paladin security Group
Vancouver, British Columbia
10.2019 - 09.2023
- Conduct regular patrols of the premises to detect and prevent any security breaches or safety hazards.
- Identify and report any suspicious activities, unauthorized access, or potential security risks.
- Monitor and control access points, ensuring that only authorized individuals enter the premises.
- Verify identification and issue security badges for employees, contractors, and visitors.
- Maintain logs of visitors and deliveries, ensuring compliance with security protocols.
- Act as the first responder in emergency situations (e.g., fire, medical, or safety emergencies).
- Follow established protocols for evacuation procedures, ensuring the safety of employees and visitors.
- Assisted with crowd control during large events, and ensured compliance with safety regulations.
- Provided customer service to visitors and staff, offering directions, and resolving conflicts as needed.
Server
Cactus Club Cafe
Vancouver, British Columbia
09.2022 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Managed multiple tables simultaneously, ensuring a smooth and efficient dining experience.
- Upsold menu items, boosting restaurant sales by recommending appetizers, desserts, and beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Assisted with setting up and breaking down dining areas for special events or peak hours.
Supervisor
Subway
Vancouver, British Columbia
01.2021 - 02.2022
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Developed marketing plans that helped increase sales revenue by 20%.
- Responded to customer questions regarding products, prices and availability.
- Managed team of 4 employees, ensuring high productivity and quality standards were met.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Team Member and Baker
Tim Hortons
Surrey, British Columbia
02.2018 - 09.2019
- Take orders while paying attention to details (e.g., preferences of coffee blend, dairy)
- Measured out ingredients accurately to ensure consistent product quality.
- Rotated stock as needed to keep freshness intact.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Responsible for proper handling and storage of food
- Resolve customer complaints and provide relevant information
- Oversaw baking and cooking training to assist new staff members in professional development.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Participated in regular training sessions to improve product knowledge and service skills.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Associates Degree of Arts -
Coquitlam College
Coquitlam07.2020
Skills
- Excellent communication skills
- Microsoft Office (Word, Excel, Outlook)
- Customer Service
- Conflict de-escalation
- Superior customer service
- Presentation skills
- Metal detector operation
- Personnel screening
- Stationary surveillance
- Crisis intervention training
- First aid and CPR certified
Certification
- Security Worker License, Present
- Occupational First Aid Level 1, 01/01/23
- Provincial Violence Prevention Curriculum, Present
- Provincial Violence Prevention Curriculum for Healthcare, Present
- Library volunteer certificate, Present
- Food Safe level 1, Present
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Security Officer
Paladin Security
10.2023 - Current
Server
Cactus Club Cafe
09.2022 - 08.2023
Supervisor
Subway
01.2021 - 02.2022
Security Officer
Paladin security Group
10.2019 - 09.2023
Team Member and Baker
Tim Hortons
02.2018 - 09.2019
Associates Degree of Arts -
Coquitlam College
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