Rajesh Sagwal
Surrey,BC
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Service Delivery Representative
Gordon Food Service
Delta, British Columbia
06.2022 - Current
- Processed payments for products or services while ensuring accuracy of financial data entries.
- Managed customer accounts by verifying orders, updating billing information, and tracking shipments.
- Created detailed documentation regarding each interaction with customers including time frames, resolutions offered and any follow-up actions taken.
- Assisted customers with their service inquiries and complaints, providing accurate information and solutions.
Supervisor
Anoop Transport
Regina, SK
12.2018 - 12.2021
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
Mail Carrier
Shiva Transport c/o Canada Post
Regina, Saskatchewan
09.2016 - 03.2018
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Operated a vehicle in accordance with safety regulations.
- Scanned packages for delivery tracking.
Customer Service Representative
MVR Cash and Carry
Toronto, Ontario
03.2015 - 08.2016
- Surpassed sales goals through implementation of successful marketing strategies.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Graduate Certificate - Business Administration
University of Regina
Regina, SK03-2018
Post-Baccalaureate Diploma - Organization Management
Cambrian College of Applied Arts And Technology
Toronto, ON08-2016
Skills
- Incident management
- Service level agreements
- Cross-functional coordination
- Escalation management
- Customer satisfaction
- Troubleshoot service issues
- Excellent communication
- Strategic planning
- Analytical thinking
- Problem-solving aptitude
Other Certifications and Licenses
- First Aid level 1
- Class 1 driving license
Timeline
Service Delivery Representative
Gordon Food Service
06.2022 - Current
Supervisor
Anoop Transport
12.2018 - 12.2021
Mail Carrier
Shiva Transport c/o Canada Post
09.2016 - 03.2018
Customer Service Representative
MVR Cash and Carry
03.2015 - 08.2016
Graduate Certificate - Business Administration
University of Regina
Post-Baccalaureate Diploma - Organization Management
Cambrian College of Applied Arts And Technology