Rajesh Roppa Gangadhara
Engineer 2, Product Technologist at Dell Technologies
Oakville,ON
Summary
I am working as Engineer 2, Product Technologist at Dell Technologies, with 7 years plus of experience in IT industry.
In pre-sales or sales I have about nearly 5 years experience . Additionally, I have 2 years of technical consulting and support experience. Currently specializing in data protection and cyber recovery pre sales solutions building POCs. Proficient in tools such as Salesforce, Jira, Microsoft Dynamics 365, HubSpot, Wire shark, Putty and Postman with a strong background in networking and security from roles as a Sales Engineer at Dell Technologies, I am committed to driving impactful solutions and enhancing customer satisfaction through collaborative efforts and technical expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Engineer 2, Product Technologist
Dell Technologies
10.2021
- I am managing over 30 enterprise customer accounts on CRM tools with regular calls/email follow-up per day which helped contribute to team as individual with increased sales productivity.
- Collaborate with teams to create tailored solutions for clients, including Data Protection and Cyber Recovery across platforms like AWS, Azure, and GCP
- Technical demos and presentations to showcase product benefits
- Provide cross-platform training and knowledge sharing with System Engineers
- Partner with sales teams to understand client needs and develop proposals
- RFI / RFQ Management: Coordinate and prepare responses that meet client expectations and deadlines
- Develop technical solutions and presentations to support sales efforts
- Build and maintain strong relationships with key clients, acting as their primary contact
- Align product offerings with client business goals and provide ongoing support post-sale
- Stay updated on industry trends and competitor activities to improve product positioning
- Gather client feedback to influence product development and improvements
- Contribute to strategy development to drive revenue and identify upsell opportunities
- Work towards meeting sales goals by aligning client needs with product offerings
- Maintain thorough documentation of client interactions and sales activities
- Provide regular updates on account status and sales progress
- Train clients and teams on product features and updates
- Stay informed on new products and technologies to remain competitive.
Security Analyst
Tech Mahindra Limited
05.2020 - 10.2021
- .Addressed and resolved security issues within client networks, ensuring adherence to SLA and documenting fixes in knowledge bases
- Inside sales management for Pulse secure firewall and VPN products to customers after understanding customer environment, used RFI to learn more about customer environment
- Built POC with RFI details we got from customer and worked with Pre sales for opportunities that were discovered.
- Coordinated with technical teams to follow up on service requests, participated in root cause analysis, and communicated major incident resolutions globally
- Managed emergency change requests and facilitated investigation and resolution of issues in alignment with ITIL methodologies.
- Reduced security risks by 75% through enhancing Pulse secure firewall security configuration settings and ensuring adherence to regulations
TAC Engineer
Cisco Systems India
11.2018 - 05.2020
- Provided L1 troubleshooting for Cisco Nexus & Catalyst switches and ISR routers, including hardware-related issue management and IT asset tracking
- Supported network and IT infrastructure through various communication channels and on-site visits, including data backup and recovery.
- Conducted root cause analysis for recurring issues to implement corrective measures that prevented future occurrences
- Reduced downtime for clients by swiftly identifying and resolving network problems
- Optimized network configurations for enhanced speed, reliability, and scalability based on client requirements
- Proactively monitored system logs to detect anomalies before they escalated into critical issues
- Actively collaborated with vendors to resolve hardware or software-related problems efficiently
- Strengthened relationships with clients through regular follow-ups and timely resolution of issues
- Collaborated with cross-functional teams to optimize IT infrastructure and support business growth
- Developed comprehensive training materials to improve new hire onboarding and ongoing professional development
- Analyzed network traffic patterns to identify potential bottlenecks, ensuring optimal performance at all times
- Delivered exceptional customer service by promptly addressing client concerns and providing accurate solutions
- Stayed current with industry trends and best practices by attending conferences, webinars, and training sessions regularly
- Managed hardware inventory by keeping track of equipment usage, maintenance schedules, and replacement needs
- Performed root cause analysis of reported issues to enact corrections
- Delivered Tier-3 support and SME input to internal and external customers
Technical Support Engineer
Hewlett Packard Enterprise
02.2017 - 11.2018
- Offered break-fix support for Aruba controllers, addressing issues related to hardware faults, client authentication, and LAN/Wi-Fi connectivity
- Developed and communicated action plans for complex problem resolution and collaborated with Tier 2 engineers to enhance product support and customer satisfaction.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
- Mentored junior members of the team on best practices in issue resolution techniques
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences
Education
Bachelor of Science - Computer Science
New Horizon College of Engineering
Bangalore, Karnataka, India 05.2001 -
Skills
Sales strategy
sales team coaching
pre sales presentation
cross team collaboration
key account management
Microsoft Copilot for sales
Sales coordination and sales support
RFI management and RFQ management
Technical Skills: DHCP, VPN, DNS, OSPF, STP, HTTP, OSI Layers
Tools & Technologies: BMC Remedy, Putty, Wireshark, Webex, Salesforce, Cisco Packet Tracer
Networking & Security: Configuring Routers and Switches, Data Protection, Cyber Recovery Solutions
Sales Presentations
Cold-calling
Customer Service
Prospect Follow-Up
Relationship building and management
Client Relationship Management
Lead Qualification
Customer Relationship Management
Documentation And Reporting
Sales Cycle Management
Social media outreach
Order Management
B2B Sales
Warm Calling
Sales expertise
Lead Generation
CRM proficiency
Salesforce
Database Management
Email and Phone Etiquette
Key relationship management
Salesforce CRM
Prospect qualification
Team Collaboration
Upselling and Cross Selling
CRM software proficiency
Customer Relationship Building
Certification
Specialist - Technology Architect, Data Protection Version 1.0, Dell Technologies
Verification
https://www.credly.com/badges/0f70847b-2491-48ed-ab34a0d98c90a855/public_url, https://www.credly.com/badges/6e7437f4-6283-4745-b48197faf5b07a31/public_url, https://www.credly.com/badges/dbd3521c-e714-4ac3-b8bc97e2aa50b43b/public_url, https://www.credly.com/badges/c67ae950-083c-49bb-aad95bf98b98acc9/public_url, https://www.credly.com/badges/bba3ff89-f1aa-47cb-8c044f080b57ff0e/public_url
Personal Information
Status: Permanent resident
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge.
Languages
English
Full Professional
Timeline
Engineer 2, Product Technologist
Dell Technologies
10.2021
Security Analyst
Tech Mahindra Limited
05.2020 - 10.2021
TAC Engineer
Cisco Systems India
11.2018 - 05.2020
Technical Support Engineer
Hewlett Packard Enterprise
02.2017 - 11.2018
Bachelor of Science - Computer Science
New Horizon College of Engineering
05.2001 -
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