Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
RAJESH NANDAGOPAL

RAJESH NANDAGOPAL

Vancouver,Canada

Summary

An MBA graduate with strong organizational ability, experienced in customer service, skilled at working closely with others in a team environment. Results-oriented and innovative Senior Software Engineer with 13+ years of years of experience. Easily communicates complex technical requirements to non-technical stakeholders. A consistent performer with a track record of constantly setting performance benchmarks and being appreciated for dedication towards work, completing assignments within the specified time frame. Possess strong communication, interpersonal, analytical & team-building skills with proficiency at grasping new concepts and using them productively and have worked in proximity with Singapore clients for the past 10+ years.

Overview

14
14
years of professional experience

Work History

Senior Software Engineer

NCS Pte Ltd
11.2014 - 08.2022
  • Assistant team leader in the maintenance project and conducted face-to-face/online training sessions for clients
  • Maintained and programmed for mission-critical Result & Marks Management Module (RMM), which used SPSS/SAS programming and ensured a yearly smooth result release for all national-level exams
  • Secondary contact for Access Arrangement (AAM), Examinations Materials Module (EMM) & System Administration Module (SAM) in the maintenance team
  • Involved in UAT and Production support activities like deployments, service requests, fixing bugs, data patches/extraction requested by the users and data prep for SIT/UAT testing
  • Hands-on experience using various AWS services, including S3, CloudWatch, CloudTrail, DMS, and RDS
  • Performed incident management using JIRA and prepared necessary documents for requirement gathering, UAT support, developer support, KPI and training materials (PowerPoint presentations)
  • Assisted developers understand the business logic for user requirements.

I. T. Analyst

Tata Consultancy Services APAC Pte Ltd
11.2011 - 10.2014
  • Module Leader and motivated and achieved group goals with a positive attitude towards work & fostered a healthy team spirit, which also helped to receive the “Best Team” award in the project
  • Prepared implementation plan whenever a new partner joined/left SIA and successfully linked ten air partners and 30 non-air partners with SIA
  • Attended to users’ queries who required assistance in application systems operations
  • Provided the relevant information on the subject matter expertise and facilitated users resolve the issue faster
  • Requirement Analysis, Solution proposal documentation, Test cases and Integration/User Acceptance Test results to ensure the deliverable quality in all stages before the changes were loaded into production
  • Investigated user queries by LMD, including data/process inaccuracies in MARMS, provided the solution and launched bulk emails to the customer through the E-Campaign system
  • Provided adequate and timely support to partners/LMD before the start and during the UAT period and ensured that the testing was done efficiently and completed timely
  • Supported and tested promotion setups in MARMS before promotions were implemented in production.

Production Support Executive

Tata Consultancy Services Limited
12.2008 - 10.2011
  • Worked as a Team player in the production support team and resolved incident tickets within the SLA period
  • Modified and deployed the content dynamically using TeamSite Interwoven, a web content management tool for seven languages on the Singapore Airlines website
  • Generated customized Key Performance Index report with relevant information per project requirement
  • Supported MARMS R4 project during the warranty period after cut-over and received the “On the Spot” Award
  • Voluntarily coordinated the regression testing to ensure the monthly bug fixes/enhancements and shared the test results with the onshore team
  • Coordinated and delivered test results for the Weblogic Server Upgrade Pre-production UAT testing and ensured that all functionality was working as expected
  • Involved in critical enhancements and assured the quality of the deliverable with test case preparation in all relevant flows and delivered the test results presentably.

Education

MBA - International Business

Trinity Western University
Langley, British Columbia
11.2024

Bachelor of Engineering in Electronics and Communication Engineering -

Anna University Chennai, Vel Multi Tech Sri Rangarajan Sakunthala Engineering College
Chennai, Tamil Nadu
04.2008

Skills

  • Business Analysis
  • Root Cause Analysis
  • Requirements Analysis
  • Data Analytics
  • DevOps principles
  • Software Development Lifecycle
  • Technical understanding
  • Programming Language: Java, J2EE, Shell scripting, PL/SQL, MSSQL
  • Database: Oracle 11g, 12c
  • Methodology: Waterfall & Agile
  • Development Tools: IBM SPSS Statistics 24, SAS Universal Viewer, JIRA, SAHI, Eclipse, Toad, TeamSite Interwoven Tool, SQL Developer, Putty, SVN & etc
  • Domain Experience: Travel and Transportation & Education

Accomplishments

  • Effectively managed and conducted numerous client briefing sessions, both in-person and virtually, to ensure clear communication and alignment on project goals.
  • Led a successful data migration project to AWS, migrating Oracle databases to MSSQL and Unix files to S3. Demonstrated hands-on expertise with AWS services and managed the entire migration process, ensuring minimal downtime and data integrity.
  • Consistently delivered enhancements and cut-overs on schedule, contributing to successful system integration and customer support. Received positive feedback from clients for my contributions to project outcomes.
  • Proactively identified and resolved critical defects and inconsistencies in the production environment, ensuring system stability and reliability.
  • Rapidly acquired proficiency in the SAHI testing tool, effectively applying it to project testing and sharing expertise with team members to enhance overall testing efficiency.

Languages

English
Full Professional
Tamil
Native or Bilingual

Timeline

Senior Software Engineer

NCS Pte Ltd
11.2014 - 08.2022

I. T. Analyst

Tata Consultancy Services APAC Pte Ltd
11.2011 - 10.2014

Production Support Executive

Tata Consultancy Services Limited
12.2008 - 10.2011

MBA - International Business

Trinity Western University

Bachelor of Engineering in Electronics and Communication Engineering -

Anna University Chennai, Vel Multi Tech Sri Rangarajan Sakunthala Engineering College
RAJESH NANDAGOPAL